Craig Workman
Avondale,AZ
Summary
I have eight years of experience overseeing several inmates and two years of experience supervising a team of ten Security Officers. I've spent over a decade working with high-stress circumstances, as well as people and the general public. I've worked with a wide range of people, from subordinates to senior management, all of them came from varied backgrounds. I've trained more than 15 security officers and more than 20 detention officers, as well as 10 additional detention officers, on how to earn their Class B CDL through several hours of classroom and field training. I am a diligent worker who is trustworthy and dependable, and I am eager to learn everything I can.
Overview
13
13
years of professional experience
Work History
Incident Expert
Actalent
Phoenix, AZ
2021.06 - Current
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assist autonomous vehicles in a range of unusual situations, including emergency situations.
- Assist customers with any needs or questions that may arise in the autonomous vehicle during a ride.
- Perform a variety of video audits on a weekly basis to assist the Quality team.
- Conduct a series of tests with other team members before autonomous vehicles leave to ensure that they are safe for customers.
Detention Officer
Maricopa County Sheriff's Office
Phoenix, AZ
2012.11 - 2021.06
- Built solid relationships with staff and residents to keep institution safe and secure.
- Daily supervision of inmates ranging from 1 to 144.
- Supervised inmates at court appearances as well as hospital visits.
- Responded to all emergency situations at the facilities or courtrooms.
- Responded to all public disturbances and protests, assisting Deputies with road closures, line duty, and detaining and transferring arrestees to the intake facility.
- Prep Buses and Box trucks for Inmate transportation daily.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Verified identification using specialized databases and methods such as fingerprinting.
- Daily documentation and inspections of tools and facilities were completed.
- Investigated attempted escapes and conducted searches for escaped inmates.
- Searched building and grounds, living quarters and work areas for contraband.
Roving Sergent
Andrews International
Phoenix, AZ
2008.10 - 2012.11
- Conducted Personal checks on all on duty security officers
- Conducted log checks for accuracy for all locations that Officers were located.
- Provide Officers with Breaks and Lunches
- Answered Company phone to assist customers of any questions they might have.
- Supervised all on duty Officers during shifts.
- Trained new Officers at all duty locations
- Provided assistance to Officers during vehicle and personnel searches.
Camp Counceller/Care Provider
Civitan Foundation
Phoenix, AZ
2008.05 - 2008.07
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Promoted social, emotional and physical health through diverse activities.
- Remained alert to problems or health issues of clients and competently responded.
- Kept individuals safe by removing hazards and correcting problems.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Bachelor of Science - Information Technology
American Public University
Charles Town, WV06.2022
Skills
- Effective communication
- Data collection and review
- Post-incident reviews
- Product development
- Clerical Support
- Organization and Time Management
- Decision Making
- Resolution team engagement
- Troubleshooting
- Issue and Complaint Resolution
- Responding to Difficult Customers
Timeline
Incident Expert
Actalent
2021.06 - Current
Detention Officer
Maricopa County Sheriff's Office
2012.11 - 2021.06
Roving Sergent
Andrews International
2008.10 - 2012.11
Camp Counceller/Care Provider
Civitan Foundation
2008.05 - 2008.07
Bachelor of Science - Information Technology
American Public University