Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diane Jones

Morrison,CO

Summary

Detail-oriented insurance professional with 30 years of experience in selling and renewing policies. Excellent customer service, communication and multitasking abilities. Hardworking and determined with solid follow-through.

Overview

26
26
years of professional experience

Work History

Personal Lines Account Executive

Madison Insurance Group
Denver, CO
05.2015 - Current
  • Generated referrals to maintain steady business.
  • Marketed and sold insurance policies directly to clients.
  • Provided exceptional sales support to field producers.
  • Worked in paperless environment to service new and existing personal line accounts.
  • Responded to billing inquiries, coverage verification and other questions by phone and email within same day.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Met with customers to provide information about available products and policies.
  • Finalized sales and collected necessary deposits.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 20%.

Office Manager

Sid Priday State Farm
Denver , CO
07.1996 - 05.2015
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Education

High School Diploma -

Bear Creek High School
Lakewood, CO

Skills

  • Binder Coverage
  • Claims Reporting
  • Underwriter Selection
  • Clientele Development
  • Product Knowledge
  • Soliciting New Business
  • Customer Experience
  • Persuasive Negotiations
  • Policyholder Communication
  • Managing Referrals
  • Customer Billing
  • Customer Accounts Management
  • Customer Complaint Resolution
  • Insurance Practices

Timeline

Personal Lines Account Executive

Madison Insurance Group
05.2015 - Current

Office Manager

Sid Priday State Farm
07.1996 - 05.2015

High School Diploma -

Bear Creek High School

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Diane Jones