Cheyenne Ivie

• Provide exceptional customer service, responding to inquiries via phone and email ensuring timely resolution of issues.

• Manage a high volume of customer orders and data entry, ensuring accuracy and completeness of records.

• Utilize various software systems to track customer interactions and input data, maintaining up-to-date and accurate records.

• Assist in the development of training materials and new process initiatives to improve team efficiency.

• Maintain a high level of customer satisfaction by delivering prompt, knowledgeable, and professional service.

• Resolved customer complaints resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Managed administrative functions, including personnel records, reports, awards, travel, pay, and military correspondence for a unit of over 200 Marines.

• Processed and filed sensitive documents, ensuring compliance with military regulations and standards.

• Assisted in organizing schedules, travel plans, and meetings for senior leadership.

• Coordinated and facilitated communication between various departments and units.

• Recognized for superior performance with multiple awards, including the prestigious Marine of the Quarter Award

• Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.