Jaimy Noezile
DeLand
Summary
Proactive and detail-oriented customer support professional with experience in patient scheduling, customer service, and high-volume data entry. Skilled in managing appointments, coordinating patient care, and providing support through phone, email, and live chat channels. Experienced with CRM systems, maintaining accurate records, troubleshooting customer concerns, and handling sensitive information with confidentiality and professionalism. Proven ability to thrive in fast-paced environments, resolve issues efficiently, and deliver exceptional service while managing multiple tasks simultaneously. Strong communicator with a passion for enhancing customer and patient experiences through empathy, accuracy, and thoughtful problem-solving.
Overview
13
13
years of professional experience
Work History
Customer Service Representative & Data Entry Clerk
Centah (Remote)
Fort Lauderdale, FL
09.2022 - 10.2025
- - Delivered timely and effective support to customers via chat, email, and phone.
- - Troubleshot platform-related issues and communicated clear resolutions.
- - Handled appointment scheduling and proactive account management.
- - Executed administrative responsibilities, ensuring accuracy and efficiency.
- - Collaborated with internal teams to streamline processes and elevate user satisfaction.
Patient Service Scheduler
Ivy Rehab (Remote)
Hallandale, FL
01.2019 - 08.2022
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Coordinated with healthcare providers to ensure accurate and timely patient scheduling.
- Managed daily appointment calendar, minimizing scheduling conflicts and enhancing patient satisfaction.
- Implemented process improvements that reduced appointment wait times and increased operational efficiency.
- Provided exceptional customer service to patients, addressing their concerns, and answering questions related to appointments and services offered.
- Ensured HIPAA compliance while handling sensitive patient data during scheduling activities.
- Increased accuracy in data entry by meticulously maintaining electronic health record systems for updated patient information.
Store Associate
Misha's Cupcakes
Aventura, FL
05.2018 - 06.2020
- - Managed front-of-house operations, inventory, and customer inquiries.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Licensed Esthetician / Makeup Artist
Self-Employed
Hallandale, FL
05.2013 - Current
- - Built and maintained client relationships through personalized service and communication.
- - Managed all scheduling, customer care, and business operations independently.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Provided professional skincare, makeup application, and brow shaping services.
- Conducted client consultations and recommended suitable beauty treatments.
Education
Bachelor of Science -
Smart Horizons Career Online High School
Fort Lauderdale, FL09-2017
Associate of Science - Medical Assisting, Medical Office Administration
Herzing University
Orlando, FL12-2022
Diploma / Certification - Skin Care, Electrology
Hollywood Institutes
Hollywood, FL04-2018
High School Diploma -
Smart Horizons Career Online High School
Fort Lauderdale, FL09-2017
Skills
- - Live Chat, Email & Phone Support
- - Technical Troubleshooting & Issue Resolution
- - CRM & Intercom Platforms (or similar)
- - Customer Experience Optimization
- Strong communication skills
- Appointment scheduling
- Microsoft Office (Word, Excel, Outlook, Access)
Languages
English (Native)
Creole (Native)
French (Full Professional)
Timeline
Customer Service Representative & Data Entry Clerk
Centah (Remote)
09.2022 - 10.2025
Patient Service Scheduler
Ivy Rehab (Remote)
01.2019 - 08.2022
Store Associate
Misha's Cupcakes
05.2018 - 06.2020
Licensed Esthetician / Makeup Artist
Self-Employed
05.2013 - Current
Bachelor of Science -
Smart Horizons Career Online High School
Associate of Science - Medical Assisting, Medical Office Administration
Herzing University
Diploma / Certification - Skin Care, Electrology
Hollywood Institutes
High School Diploma -
Smart Horizons Career Online High School