Heavenly Umali
8557 149th St Briarwood,NY
Summary
Dedicated college student and well experienced in serving and bartending roles, with an enthusiastic personality and excellent engagement skills. Motivated, upbeat, friendly and attentive to customer needs to ensure enjoyable experiences for all guest at all times.
Overview
3
3
years of professional experience
Work History
Bartender
No Partners Bar & Restaurant
29-11 21st Ave Astoria NY
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Waitress
Hooters
05.2023 - 07.2023
- Greeted new customers, sat the guest at tables and took their orders as soon as possible
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Cantina Restaurant White Plains
06.2022 - 08.2022
- Greeted new customers, discussed specials, and took drink orders.
- Processed orders and sent to kitchen employees for preparation.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep the restaurant and work areas clean.
Sales Associate
American Eagle Times Square
07.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Associate of Arts - Fashion Design
Fashion Institution of Technology
227 W 27th St New York, NY 1000105.2025
High School Diploma -
John Adams High School
06.2022
Skills
- Customer Service
- Order Accuracy
- Safe Food Handling
- Upselling Techniques
- Cash Handling
- Table Bussing
Timeline
Bartender
No Partners Bar & Restaurant
09.2023 - Current
Waitress
Hooters
05.2023 - 07.2023
Waitress
Cantina Restaurant White Plains
06.2022 - 08.2022
Sales Associate
American Eagle Times Square
07.2021 - 12.2021
Associate of Arts - Fashion Design
Fashion Institution of Technology
High School Diploma -
John Adams High School