Erika Infantino
Scottsdale,AZ
Summary
Ambitious Marketing Assistant optimizing campaign performance to drive business success. Devoted market surveyor with established record of measurable customer engagement, coordinating lead generating campaigns and achieving notable revenue results.
Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust.
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Marketing Assistant
Platinum Wellness
Scottsdale, AZ
01.2022 - Current
- Created engaging content for Pinterest, Facebook and Instagram.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Made over 35 lead calls per shift.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
Babysitter
Varies
Phoenix, AZ
01.2021 - Current
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Monitored children's play activities to verify safety.
Front Desk Receptionist
Platinum Wellness
Scottsdale, Arizona
06.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Coaching Assistant
Mars Hill Speech And Debate
Fountain Hills, AZ
08.2020 - 05.2021
- Conferred with assistant coaches to determine weaknesses in current team speeches and develop improvement plans.
- Led team through losses and setbacks by enforcing tournament focus and instructing in meditation techniques.
- Monitored debators during tournaments and practices to quickly identify skills to improve.
- Lead team meeting and discussions: planned parties, events, socials, group coaching and facilitated lectures.
- Encouraged younger novices and helped coach new club members in speech as well as debate.
Education
High School Diploma -
Homeschool
Scottsdale, AZ05.2022
Skills
- Relationship Building
- Child Safety
- Creative Thinking
- Skill Building
- First Aid
- Problem Solving
- Boundary Setting
- Praise and Encouragement
- Marketing Analytics
- Customer Service
- Customer Demographics
- Analytical Thinking
- Payment Processing
- Prioritization and Time Management
- Visitor and Customer Relations
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Attention to Detail
- Computer Proficiency
Sewing / Gardening
I enjoy creating new things from discarded clothing items as part of a recycling program that I created to help save the planet of waste from unused/unwanted clothes. Carrying on the family legacy of having green thumbs, I love gardening and caring for both indoor and outdoor plants.
Timeline
Marketing Assistant
Platinum Wellness
01.2022 - Current
Babysitter
Varies
01.2021 - Current
Coaching Assistant
Mars Hill Speech And Debate
08.2020 - 05.2021
Front Desk Receptionist
Platinum Wellness
06.2019 - Current
High School Diploma -
Homeschool