Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Gionfriddo

Philadelphia,PA

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Shift Lead

Tapster Co.
08.2023 - Current
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.


Enrollment Service Advisor

Boston University
08.2022 - 07.2023
  • Streamlined communication between Financial Aid, Admissions, and Registrar departments for smoother undergraduate student enrollment experiences.
  • Processed data for Financial Aid, Admissions, and Registrar, utilizing applications such as CRM, OnBase, UIS, etc.
  • Managed 50+ phone calls and emails a day, while also operating front-facing help desk for undergraduate students.
  • Contributed to departmental goals by consistently exceeding individual performance metrics related to enrollments secured and applications processed.

Barista

Tatte Bakery And Cafe
04.2022 - 07.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Education

Bachelor of Arts - English Literature

Lesley University
Cambridge, MA
05.2022

Skills

  • Student Development
  • Presentations and Public Speaking
  • Problem solving
  • Research Abilities
  • Relationship Building

Timeline

Shift Lead

Tapster Co.
08.2023 - Current

Enrollment Service Advisor

Boston University
08.2022 - 07.2023

Barista

Tatte Bakery And Cafe
04.2022 - 07.2022

Bachelor of Arts - English Literature

Lesley University

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Jenna Gionfriddo