Summary
Overview
Work History
Education
Skills
References
Websites
Timeline
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Humberto Guerra Jr

Humberto Guerra Jr

Summary

Dynamic and results-oriented professional with extensive experience in management and customer service. Seeking a role where I can use my extensive experience and education to be part of a performance driven team.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

STARBUCKS
Edinburg, TX
12.2022 - Current
  • Managed 30+ baristas within different day-parts to ensure quality control of beverages and customer service.
  • Collaborated with a team of managers to handle over 3 billion dollars in profit yearly.
  • Ensured barista training and compliance were up to date, depending on business needs.
  • Train new, upcoming shift supervisors to ensure they are practicing their barista and shift supervisor pillars at their respective store.
  • Supported other stores within the district by going into the respected stores to cover shifts when needed
  • Monitored staff performance to ensure quality standards were met.
  • Communicated clearly with employees regarding job duties, expectations, and policies.

Associate of Alumni Funding

IDEA PUBLIC SCHOOLS
Edinburg, TX
06.2020 - 11.2022
  • Coached alumni in my cohort and ensured 100% matriculation with a 94% rate of persistence in the university/college of their choice.
  • Contributed in raising $600,000 in internal fundraising.
  • Work on specific projects, such as creating a newsletter and implementing fundraising strategies for the foundation.
  • Managed research and applications for grants that match the mission and values of the Give Me 5 program.
  • Coached college students within my cohort to ensure they were within their guidelines for the scholarship foundation and their degree plan.

Student Caller

COMET CALL CENTER
Richardson, TX
11.2019 - 08.2020
  • Call and connect with alumni from University Texas at Dallas.
  • Convince alumni to become donors to the university.
  • Lead alumni to specific resources based on their struggles.
  • Gain over $3,000 for the fiscal year in my personal portfolio.

Education

Bachelor of Arts (B.A.) - Political Science

THE UNIVERSITY OF TEXAS AT DALLAS
Richardson, TX

Skills

  • Bilingual
  • Proficient Microsoft Office
  • Money Management
  • Customer Service
  • Schedule Management
  • Conflict resolution techniques
  • Staff Management
  • Document Management
  • Project Management
  • Community Relationship Building
  • Program Planning
  • Student Development
  • Time Management
  • Training and mentoring
  • Problem Solving

References

  • Klarissa Espino, Store #69997 Manager, Starbucks, klarissa.espino@gmail.com
  • Italia Cisneros, Store #71386 Manager, Starbucks, italiacisnerosmalacara@gmail.com
  • Jose-Luis Vasquez, Managing Director of Alumni Affairs, IDEA Public Schools, jose.vasquez2@ideapublicschools.org

Timeline

Shift Supervisor

STARBUCKS
12.2022 - Current

Associate of Alumni Funding

IDEA PUBLIC SCHOOLS
06.2020 - 11.2022

Student Caller

COMET CALL CENTER
11.2019 - 08.2020

Bachelor of Arts (B.A.) - Political Science

THE UNIVERSITY OF TEXAS AT DALLAS

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Humberto Guerra Jr