Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fabienne Desir

Orlando,FL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Checkers & Rally's Drive-In Restaurants
Tampa, FL
08.2021 - 12.2024
  • Oversee and manage all areas of the restaurant, and make final decisions on matters of importance to guest service.
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
  • Responsible for ensuring that all financial (invoices, reporting), and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Ensure compliance with operational standards, company policies, federal, state, and local laws, and ordinances.
  • Responsible for ensuring consistent, high quality of food preparation and service.
  • Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Estimate food and beverage costs.
  • Work with corporate office staff for efficient provisioning and purchasing of supplies.
  • Supervise portion control and quantities of preparation to minimize waste.
  • Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
  • Ensure positive guest service in all areas.
  • Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into returning guests.
  • Ensure that proper security procedures are in place to protect employees, guests, and company assets.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Completes accident reports promptly in the event that a guest or employee is injured.
  • Manage shifts, which include daily decision-making, scheduling, and planning, while upholding standards, product quality, and cleanliness.
  • Investigate and resolve complaints concerning food quality and service.
  • Provide direction to employees regarding operational and procedural issues.
  • Interview hourly employees.
  • Direct hiring, supervision, development, and, when necessary, termination of employees.
  • Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
  • Maintain an accurate and up-to-date plan of restaurant staffing needs.
  • Prepare schedules, and ensure that the restaurant is staffed for all shifts.
  • Provide a strong presence in the local community and a high level of community involvement by the restaurant and personnel.

Retail Manager

K&G Fashion Superstore
Tampa, FL
03.2019 - 05.2021
  • Addressing customer questions and complaints, and providing an excellent customer experience.
  • Ensuring the store has enough stock, and keeping track of stock levels.
  • Recruiting, training, supervising, and appraising staff.
  • Preparing promotional materials and displays.
  • Monitored inventory, cash, and payroll processes to keep location running smoothly
  • Managed daily operations of the store, including opening and closing procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented loss prevention strategies to minimize shrinkage and theft.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted and balanced cashier drawers.
  • Worked closely with front-end staff to assist customers.

Shift Supervisor

Checkers & Rally's Drive-In Restaurants
Tampa, FL
05.2016 - 03.2019
  • Greeting customers, addressing concerns, and ensuring customer orders are completed to a high standard.
  • Maintaining a fully stocked inventory of food supplies and keeping them in optimal conditions.
  • Ensuring that all food and drink safety rules are followed, including proper hand washing, food handling, and temperature control.
  • Ensuring that food safety, product preparation, cleanliness, and inventory control standards are maintained.
  • Scheduling employees and giving them tasks.
  • Opening or closing the restaurant when responsible for the first or last shift.
  • Managing dining reservations.
  • Tracking daily costs and revenues.
  • Balancing the cash register at the end of the shift.
  • Coordinating with suppliers as they deliver food product orders.
  • Reporting maintenance and training needs.
  • Informing the next shift manager about pending transactions.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Greeted customers and provided friendly customer service.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Education

Associate of Science - Business Administration And Management

Hillsborough Community College
Tampa, FL
07.2014

Bachelor of Science - Business And Managerial Economics

Valencia College
Orlando, FL

Skills

  • Food service
  • Restaurant experience
  • Labor and food cost control
  • Safety reviews
  • Workplace safety
  • Operations management
  • Inventory control and record keeping
  • Staff scheduling
  • Customer-oriented
  • Cash handling expertise
  • Guest services
  • Time management
  • Cash handling
  • Team Management
  • Cashier
  • Sales Experience
  • Bilingual
  • Inventory
  • Opening , closing

Certification

Food Handler

Timeline

Shift Supervisor

Checkers & Rally's Drive-In Restaurants
08.2021 - 12.2024

Retail Manager

K&G Fashion Superstore
03.2019 - 05.2021

Shift Supervisor

Checkers & Rally's Drive-In Restaurants
05.2016 - 03.2019

Associate of Science - Business Administration And Management

Hillsborough Community College

Bachelor of Science - Business And Managerial Economics

Valencia College

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Fabienne Desir