Kaylee Lytle
Phoenix,AZ
Summary
Optimistic and detail oriented customer service employee, with a little over a 2 years of food handling skills, solving issues and furthering my communication skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Better Buzz Coffee
Phoenix, Az
11.2024 - Current
- Supervised daily operations of coffee shop and managed staff schedules.
- Trained new team members on service standards and equipment usage.
- Ensured adherence to health and safety regulations during shifts.
- Monitored inventory levels and coordinated supply orders as needed.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Monitored staff performance to ensure quality standards were met.
Store Leader/Manager
Black Rock Coffee Bar
Phoenix, US
03.2023 - 11.2024
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Implemented strategies to upsell additional items such as pastries or merchandise to increase average transaction value by at least 5%
- Managed daily operations, including scheduling, inventory management, and customer service
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Experience with interviewing and hiring candidates
- Managed daily operations to ensure smooth workflow and exceptional customer service.
- Trained and mentored team members on product knowledge and service standards.
- Oversaw inventory management, ensuring stock levels met demand efficiently.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Maintained a clean and inviting store environment for customers and staff.
- Maximized profits by controlling costs and managing budgets effectively.
- Prepared weekly and monthly reports on sales trends, competitor activities.
- Kept track of staff attendance records and updated payroll information accordingly.
Food Service Worker and Customer Service
Bahama Buck's
Phoenix, US
02.2021 - 03.2023
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
- Assisted in the training of new employees on food handling procedures and safety protocols
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
- Serving and greeting guests as well as following guidelines and polices for company regarding food and beverage service. Experience handling money and deposits, good communication and relationships with customers.
- Prepared and served a variety of frozen treats and beverages.
- Operated cash register, processing transactions efficiently and accurately.
- Followed health and safety guidelines to uphold food quality standards.
- Trained new staff on food preparation techniques and customer service practices.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
Skills
- Communication skills
- Event Planning
- Customer service
- Hospitality
- Store Management Experience
- Leadership
- Serving Experience
- Kitchen experience
- Sales
- Food Service
- Cleaning Experience
- Food Handling
- Cash Handling
- Food industry
- Heavy lifting
- Retail Management
- Supervising Experience
- Time management
- Food Preparation
- Staff training
Certification
- Manager food handlers card, 06/01/27
- Food Handler Certification
- Driver's License
Timeline
Shift Supervisor
Better Buzz Coffee
11.2024 - Current
Store Leader/Manager
Black Rock Coffee Bar
03.2023 - 11.2024
Food Service Worker and Customer Service
Bahama Buck's
02.2021 - 03.2023