Summary
Overview
Work History
Education
Skills
Timeline
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Felipe Machuca

Woodland Hills,CA

Summary

Accomplished Shift Supervisor at Starbucks and Behavior Therapist at Stepping Stones Group, adept in staff management and bilingual communication. Excelled in implementing effective training and behavioral analysis techniques, significantly enhancing team efficiency and client progress. Expert in policy enforcement and conflict resolution, ensuring operational excellence and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees. Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Responded to and resolved customer questions and concerns.

Behavior Therapist

Stepping Stones Group
06.2023 - 04.2024
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
  • Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
  • Improved client behavior by implementing individualized therapy plans and interventions.
  • Logged and analyzed data with supervisor to establish any new plans to improve or maintain desired behavior.

Education

Bachelor of Arts - Psychology

California State University, Northridge
Northridge, CA
05.2024

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Fluent in Spanish
  • Bilingual
  • Cash Handling
  • Team Leadership
  • Operations Management
  • Conflict resolution techniques
  • Policy Enforcement
  • Inventory Control

Timeline

Behavior Therapist

Stepping Stones Group
06.2023 - 04.2024

Shift Supervisor

Starbucks
09.2021 - Current

Bachelor of Arts - Psychology

California State University, Northridge
Felipe Machuca