Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Kluge

Carbondale,Illinois

Summary

Upbeat and friendly Customer Advocate with 10+ years of customer service experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.

Overview

13
13
years of professional experience

Work History

Customer Advocate

BCBSIL
09.2021 - Current
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.

Dietary Aide

SIH
08.2020 - 07.2021
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.

Department Manager

McDonald's
07.2010 - 08.2020
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Reduced process by training and coaching employees on practices, procedures, and performance strategies.

Education

Diploma -

Carbondal High School
Carbondale, IL
05.2009

Skills

  • Media Strategy
  • Microsoft Office
  • Inbound Call Management
  • High-Volume Environments
  • Document Review Skills
  • Data Entry
  • Inquiry Research
  • Special Requests
  • Productivity Standards
  • Documentation Coordination
  • Administrative and Office Support
  • Educating Customers
  • Issue and Complaint Resolution
  • Customer Service
  • Conflict Resolution
  • Understanding Customer Needs
  • Calm and Professional Under Pressure

Timeline

Customer Advocate

BCBSIL
09.2021 - Current

Dietary Aide

SIH
08.2020 - 07.2021

Department Manager

McDonald's
07.2010 - 08.2020

Diploma -

Carbondal High School

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Miranda Kluge