Selamawit Shiferaw
Houston,TX
Summary
Dedicated Security Ambassador with a strong commitment to maintaining safety and security in various environment. Adept at enforcing company policies while providing excellent customer service and a welcoming atmosphere. Possesses a keen eye for detail, strong situational awareness, and the ability to remain calm under pressure. Committed to ensuring a secure and safe environment for tenants, visitors and properties.
Overview
10
10
years of professional experience
Work History
Security Ambassador II
MetroNational
02.2024 - Current
- Provided exceptional customer service while maintaining a professional demeanor as the first point of contact for visitors.
- Collaborated with team members to develop and implement effective security procedures.
- Patrolled and monitored premises in company vehicles.
Patient Care Coordinator
Memorial Hermann
03.2021 - 09.2022
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
Medical Office Assistant
Home Care California
06.2015 - 01.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
Education
Associate of Science - Computer And Information Sciences
De Anza College
Cupertino, CA06-2013
High School Diploma -
Santa Clara High School
Santa Clara, CA07-2010
Skills
- Strong written and verbal communication
- Excellent customer service
- Situational awareness
- Surveillance system monitoring
- Zendesk/Microsoft/e-CRM
- Dependable, organized and goal driven
Timeline
Security Ambassador II
MetroNational
02.2024 - Current
Patient Care Coordinator
Memorial Hermann
03.2021 - 09.2022
Medical Office Assistant
Home Care California
06.2015 - 01.2018
Associate of Science - Computer And Information Sciences
De Anza College
High School Diploma -
Santa Clara High School
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