Rob Crider

• Working as a Hands On IT Director, Migrating all On-premise working loads into Azure
• Exchange 2013 to Exchange Online Migration
• Firewall / Refresh
• Sage ERP - Migration to Azure
• Onboarding Automation
• Migrating Prava to Azure AD /w Intune, decommissioning old on-premises environment.

• Managed the typical day to day Infrastructure operations Brixton
• This is a jack of all trade's role a combination of Systems Administrator, Network Engineer and Information Security
• Managed the 0365 Tenant, Teams, Exchange Online, SharePoint Online, MS Planner & the 0365 Security
• Stack
• Continually training and improving efficiencies with the Brixton Team and 0365 workflows
• Managed Meraki Networking Stack - Firewalls, Wireless AP's, Layer2&3 Switching, VPN Tunnels across 6 offices and VPN Client connectivity
• Manage Helpdesk Tier1 & 2, own all Level 3 support Issues
• Manage all IT Vendors, Desktop, Server, Networking and Data Center Contracts
• Primary POC for Blue Cherry ERP workflows, debugging issues between Magento and Bluecherry ERP
• Maintain Server and Desktop patching Corp wide, AD & Windows Servers, Servers, Windows and MacOS endpoints
• Implemented various Security Corp Initiatives, Knowbe4 Security Awareness Training, DUO MFA, OKTA
• Deployed SSO, Grey log Syslog Server and a EDR Sentinel One
• Deployed several endpoint Management tools, Intune, SolarWinds RMM, JAMF
• Automated onboarding process via Intune and JAMF.

• Supported Mixed Open Source / Windows environment.
• Managed Samba 4.6 LDAP services, Centos lamp stack, web apps, FreeBSD PF for firewall, DHCP and Internal DNS
• Managed Google’s G Suite services for the company including Email, Teams Drives, distributions lists, mail retention and backups
• I maintained day to day LAN and WAN topology - heavily VLAN configuration.
• Interconnected 3 remote offices directly connected via OpenVPN and PF.
• Worked and operated a bunch of disparate networking devices, HP, Unifi, Netgear and Linksys.
• Operated Helpdesk and handled all Tier 1-3 Tech support issues.
• Automated onboarding process with MDT.
• Automated Software patching w/ WSUS.
• Lead Cyber Security Initiatives, deploying MFA and Radius, WPA2 Enterprise.
• Virtualized entire environment, getting rid of 9 Physical Servers. deployed 3 new ESXI Hosts.
• Created DR Plan, revamped backup solution with VEAM / Wasabi.
• Learned a great deal about Open Source Tech, FreeBSD, Centos, ZFS File Servers, Open VPN, Free Radius and MariaDB.
• Developed Server automations with Bash Scripting

• I managed typical day to day Infrastructure operations for Trident
• This was a jack of all trades role
• A combination of Systems Administrator, Network Engineer and Information Security
• I work daily supporting / engineering our AD environment primarily consisting of Win 2012 Server Win 2008 Server
• This would include managing OU’s creating Group Policies and Server / Desktop patching and updating
• I've also done advanced AD functions such as creating trusts between companies we acquired and integrating them into our existing AD Infrastructure
• I’ve installed and manage a UCS Shoretel Phone PBX System to Trident
• I’ve implemented this is 20 offices across the corporation
• This has greatly simplified and aligned communications across the company
• Maintained daily activities of 2010 Exchange Server
• I've upgraded this from 2008 to 2010 successfully
• I also managed the Barracuda, Mail Gateway Appliance
• I track incoming email threats while continuously keep up to date on zero day malware threats and apply configuration changes accordingly to mitigate any threats
• We are currently in planning stages to migrate to 0365
• Trident was heavily virtualized, they were a VMWare shop
• Running HA in a clustered environment
• I can build, configure and deploy VMs and templates
• Convert P2V and back, manage the data stores and trouble shoot at the command line
• We are also
• Deployed @ maintained VDI Horizon, this scaled to 2k virtual desktops once in production
• Updated the app pools, published Applications, managed the patching levels of all applications and Operating
• Systems
• Maintained the Server hardware, connection brokers, VDI Agents and Digital Certificates
• Maintained and Engineer the backups from 25 offsite locations
• I have been using DFSR for replication to the HQ
• I then use Veritas to backup to a Data Domain
• Managed and installed the company’s network infrastructure consisting of meshed VPN IPSec Tunnels via Watchguard Firewalls
• The Data Center side is primarily Cisco Switching
• I Manage the Carriers as well and the primary source for all network related outages and issues
• I also manage the DMZ and all
• Firewall ACL’s including troubleshooting Firewall issues.

• Hired to start-up and develop Rosetta Stone's Global NOC
• My role was to design and implement new NOC processes, build out monitoring tools, develop monitoring schemes, perform fault isolation and escalate issues as necessary
• Work day to day Network Operations, train NOC existing staff, work with existing teams to offload after hour issues
• Work with Network Architects to develop Network Maps ps and network documentation
• Manage, three instances of Solarwinds globally, currently migrating monitoring schemes from Nagios
• Develop, implement and refine NOC Processes, revamped outage notification systems company wide
• Maintain equipment inventory lists, work with vendors to ensure accuracy.

• I was employed with IBM for 6 years, worked primarily on Jones Lang Lasalle account

Technical NOC Lead for a large Global Team, consisting of over 400 circuits

• I was also embedded with the customer as a secondary job working exclusively on Application Performance Management
• Network related Responsibilities:
• Managing various global carriers (ATT, Verizon, and Sprint) handling / resolving all WAN related issues from start to finish.
• Identified and resolved a variety of network component (Cisco, Riverbed) failures and conditions Including switches, routers, Wan Accelerators.
• Performed IP Management, responding to new requests for available IP's, turning up server switch ports.
• Generated network capacity reports, identified over utilized circuits.
• Participated in network capacity planning.
• Application / Server troubleshooting Responsibilities
• Monitored all Tier 1 Global Applications including PeopleSoft, CRM, Exchange, Active Directory.
• Developed scripts (VB Script, VBA, and Test Partner) to manage application performance and alert NOC of application outages
• Identify, troubleshoot and resolve Global Application issues, generally restarting services, killing hung processes,
• Unlocking SQL records, rebooting servers or acting upon custom process guidelines
• Owned and overall responsible for a collection of monitoring tools including Client Vantage, Solar Winds Orion, SCOM, Active Experts, HP Quality Center, Net Flow, Splunk
• Added / Removed all devices to monitoring, primarily using SNMP based monitoring schemes for Network and Servers
• Configured customized alerting scenarios via email, SMS, applying scripting logic to many of these situations thus reducing false positives
• Integrated disparate tools via SNMP, generally with SNMP trap based schemes and Sys log events.

• Employed in a local ISP, DialUp and Web Hosting) w/ approximately 10k users worked in a System
• Administrative role and ran a small help desk team, supporting end users
• Managed & maintained day to day technical operations of a Dialup/Hosting ISP
• Responsible for network devices & infrastructure including Cisco Routers, Cisco Switches, 3com
• Total Control, VPN Concentrators, T'1's, PRI's & overall network health
• Provided Server/Application support in a production environment
• Lead break /fix Tech for Hardware & Operating System (Win2k | Linux) issues
• Developed & maintained services specific to ISP functionality, including Web Hosting, DNS, FTP, and
• Authentication
• Application ownership included IIS, Apache, Squid, Exchange, Radius,
• Imail, Send Mail, Ft Pd, Servu, BIND
• Performed On-Site services to clients, including PC hardware diagnoses, router configuration, LAN design and implementation.