Stacey Taylor
Hebron,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Fidelity Investments
Covington, KY
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
General Manager
Jimmy John's Gourmet Sandwiches
Hebron, KY
06.2010 - 10.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Conner High School
Hebron, KY05.2010
Skills
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Call Documentation
Timeline
Customer Service Representative
Fidelity Investments
10.2021 - Current
General Manager
Jimmy John's Gourmet Sandwiches
06.2010 - 10.2021
High School Diploma -
Conner High School
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