Alixzander Gradin
Pharmacy Technician
Altoona,IA
Summary
Accomplished and certified Pharmacy Technician with over six years of experience in both inpatient and outpatient pharmacy environments for retail, hospital, and military pharmacies. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Exceptional customer service skills always striving for patient and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Experience Specialist
Unity Point
Des Moines, IA
11.2021 - Current
- Developed and maintained positive relationships with community via telephonic and face-to-face outreach.
Pharmacy Technician
Hy-Vee Pharmacy
Davenport, IA
12.2020 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Helped with Rapid Covid Testing clinic
- Administer vaccines to patients
Wine Server
Wide River Winery
Davenport, IA
11.2020 - Current
- Maintained customer satisfaction with timely service to assess food and beverage needs.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maximized sales of wine specials by thoroughly promoting to customers and maintaining great salesmanship.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Determined customer preferences to suggest appropriate choice of wine and increase sales.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained accuracy and efficiency when processing sales transactions.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Pharmacy Technician
U.S. Navy Active Duty
Great Lakes, IL
08.2015 - 12.2020
- Preparing and dispensing prescriptions for both VA and DOD eligible patients aiding in the overall goal of Captain James A. Lovell Federal Health Care Center by “Readying Warriors and Caring for Heroes.”
- Preparing narcotic and controlled medications in accordance to Federal and Hospital policy, ensuring the count of medication is correct and that it is double checked prior being dispensed to patient.
- Filling and Dispensing patient medication ensuring 100% accuracy of all medications before their departure of the pharmacy, maintaining the standard of excellent patient care of the Federal Health Care Center.
- Contacting Doctors, in-house and out in town, on behalf of patients to clarify and/or correct any unclear instructions; ensuring that the correct treatment is rendered.
- Ensuring at end of workday everything is put away correctly, stocked, cleaned and ready for the next day making it possible to provide excellent patient care from the moment the Pharmacy opens.
- Scheduling lunches and breaks for front line staff in considerations of different shift hours, appointments, and peak hours of patient load; ensuring that patients remain a priority but the staff’s needs are cared for as well.
- Monitor the in and out flow of patients throughout the day, keeping track of the wait times to ensure patients receive care in a timely manner.
- Ensure that each member of the team completes tasks assigned to them in order for things to run as smoothly as possible.
- Liaison between contracted vendors (including ScriptPro, PickPoint, CareFusion, ACF/Q-Flow, Johnson Controls, AudioCare, and Endicia/USPS) and the Pharmacy in regards to equipment malfunctions/downtime.
- Preventative Maintenance Service (PMS) of specialized Pharmacy Equipment in the Outpatient Pharmacy, 1007 Pharmacy, 1017 Pharmacy, and Burkey Mall Pharmacy, lowering the risk of malfunction during the workday resulting in less downtime and more efficient patient care.
- Staying up to date on common trouble shooting techniques of equipment within the pharmacy in order to reduce the down time when there is a malfunction.
- Communicating with the Facility Information Technology Department (ITD) to ensure that the pharmacies technical equipment and needs are addressed in an efficient and timely manner.
- Tracking the movement and proper destruction of potentially patient sensitive containing materials such as hard drives with 100% accuracy.
- Management of the East Campus Pharmacy access list via Johnson Controls.
- Ensuring that updates to various equipment are completed and fully operational.
- Qualified to operate Pyxis machines located at the 1007 Pharmacy and 1017 Pharmacy providing access to medications used/dispensed in treatment rooms for easier access to healthcare providers.
- Qualified to operate Vaults at all pharmacies ensuring more efficient tracking and accuracy of maintained and dispensed controlled and narcotic medications.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
Education
Pre-Pharmacy - Health Sciences
Drake University
Des Moines, IA 08.2021 - Current
High School Diploma -
Assumption High School
Davenport, IA 05.2015 - 05.2015
Skills
Attention to Detail
Customer Service
Certification
CPhT - Certified Pharmacy Technician
Timeline
Experience Specialist
Unity Point
11.2021 - Current
Pre-Pharmacy - Health Sciences
Drake University
08.2021 - Current
Pharmacy Technician
Hy-Vee Pharmacy
12.2020 - Current
Wine Server
Wide River Winery
11.2020 - Current
Pharmacy Technician
U.S. Navy Active Duty
08.2015 - 12.2020
High School Diploma -
Assumption High School
05.2015 - 05.2015