Jessica Alcala
Antioch,CA
Summary
Dedicated Home Health Aide with a proven track record at Sutter Care At Home, enhancing patient well-being through expert care plan management and vital signs monitoring. Excelled in interpersonal communication, ensuring effective collaboration with healthcare teams. Achieved significant improvements in patient health and satisfaction, demonstrating a commitment to excellence and compassionate care.
Overview
19
19
years of professional experience
Work History
Home Health Aide
Sutter Care At Home, Sutter VNA & Hospice
06.2021 - Current
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed individual care plans for clients based on specific needs.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Monitored changes in clients' conditions to report concerns to supervisor.
CNA
Antioch Convalescent Hospital
10.2012 - 06.2021
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Reduced patient stress levels through effective communication and active listening skills.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Kids Club Team Lead
Diamond Hills Gym
06.2011 - 10.2012
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked different stations to provide optimal coverage and meet production goals.
Server/Team Trainer
Applebees Bar & Grille
03.2006 - 05.2011
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
Education
CNA Certification -
Nightingale Nursing
Pleasant Hill, CA12.2011
High School Diploma -
Prospects High School
Antioch, CA06.2006
Skills
- Patient Care
- Vital signs monitoring
- Bathing Assistance
- Light Housekeeping
- Care Plan Management
- Personal Hygiene Assistance
- Client documentation
- Recording vital signs
- ADL support
- Care plan assessment
- Interpersonal Communication
- Medical Charting
Languages
Spanish
Native or Bilingual
Timeline
Home Health Aide
Sutter Care At Home, Sutter VNA & Hospice
06.2021 - Current
CNA
Antioch Convalescent Hospital
10.2012 - 06.2021
Kids Club Team Lead
Diamond Hills Gym
06.2011 - 10.2012
Server/Team Trainer
Applebees Bar & Grille
03.2006 - 05.2011
CNA Certification -
Nightingale Nursing
High School Diploma -
Prospects High School
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