Sharonda Thornhill
Antioch,CA
Summary
Detail oriented, reliable team player seeking an entry level leasing role to develop skills and prospecting, property marketing, and resident relations. Quick learner who thrives in fast-paced environments and is committed to delivering excellent customers experiences.
Overview
12
12
years of professional experience
Work History
Caregiver
The Key
05.2021 - Current
- Provides non-medical in-home or facility-based support to individuals who need assistance with activities of daily living. I help my 106 year old client maintain independence and quality of life.
- * Personal care
- * Safety and companionship
- * Maintain detailed care logs
- * Redirect dementia patient
- * Demonstrated empathy, patience, and strong interpersonal communication.
Senior Customer Service Representative
Cort Furniture Rental
08.2015 - 02.2021
- The Senior Customer Service Representative (Sr. CSR) serves as a trusted front-line ambassador for CORT, delivering exceptional customer experiences across inbound and outbound channels. This role provides expert support for complex orders, escalations, and account management, and mentors junior teammates to ensure service excellence, accuracy, and timely resolution. The Sr. CSR partners cross-functionally with Sales, Operations, and Finance to maximize customer satisfaction, minimize issues, and drive retention.
Key Responsibilities:
Customer Experience Leadership
Serve as the primary point of contact for high-value or complex customer inquiries, ensuring timely, accurate, and professional resolution.
Manage escalations with poise, identifying root causes and implementing sustainable solutions.
Maintain a customer-first mindset, focusing on quick turnaround times, accurate product selections, and seamless delivery experiences - Managed approximately 75 furniture deliveries/pickups Dailey
Rental Consultant
CORT Furniture Rental
09.2013 - 04.2015
- Being a Leasing Consultant gave me a flare for staging and design. Highly proficient in managing customer account information in SalesForce, entering quotes and leases. I am responsible for discussing price and the associated fees. I fulfill orders, assess inventory availability and orchestrate delivery dates and times. I have the ability to work under high-pressure and meet deadlines as our customers often have a tight window for relocating or staging a home.
- Developed strong relationships with local property managers, leading to an increased inventory of available rentals for clients.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
No Degree -
Los Medanos College
Pittsburg, CA01.2012
High School Diploma -
Olympic High School
2730 Salvio St, Concord, CA 9451906.1997
Skills
- Adaptability and flexibility
- Proficient in Microsoft Excel and Windows
- Conflict resolution and problem solving: resolve issues or escalate appropriately
- Time management and multitasking
- Positive attitude Team player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Caregiver
The Key
05.2021 - Current
Senior Customer Service Representative
Cort Furniture Rental
08.2015 - 02.2021
Rental Consultant
CORT Furniture Rental
09.2013 - 04.2015
No Degree -
Los Medanos College
High School Diploma -
Olympic High School
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