Sydney Washington
Project management
New Orleans,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Lead Teacher
Kinney Ave Christian Preschool
Austin, TX
07.2020 - 02.2023
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Exhibited high energy and professionalism when dealing with clients, children, and staff.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer/parent needs and resolving concerns.
- Identified project scopes, constraints, risks and deadlines.
- Maintained open communication by presenting regular updates on project status to customers.
Teacher
La Petite Developmental School
Metairie, LA
11.2017 - 03.2020
- Coordinated material procurement and required services for projects within budget requirements.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student physical, mental, and social development using classroom games and activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
High School Diploma -
Helen Cox High School
New Orleans, LA05.2015
University of New Orleans
New Orleans, LA08.2018
Skills
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Timeline
Lead Teacher
Kinney Ave Christian Preschool
07.2020 - 02.2023
Teacher
La Petite Developmental School
11.2017 - 03.2020
High School Diploma -
Helen Cox High School
University of New Orleans
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