Rafaela Harris
Chicago,IL
Summary
Professional Call Center Agent with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Overview
5
5
years of professional experience
Work History
LEAD TEACHER
Greater Ebenezer Missionary Baptist Church
Detroit, MI
01.2016 - 02.2021
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Education
GED - undefined
Itawamba Community College
Fulton, MSSkills
- Call center operations
- Call handling
- Calm disposition
- Calm under pressure
- Data entry
- Inbound phone calls
- Problem-solving skills
- Professional phone voice
- Strong customer communications
- Team development
- Translation and interpretation services
- Understanding customer needs
Timeline
LEAD TEACHER
Greater Ebenezer Missionary Baptist Church
01.2016 - 02.2021
GED - undefined
Itawamba Community College