Kelsey Harris
Kissimmee,FL
Summary
Customer service specialist with proven ability to prioritize tasks and excel in fast-paced environments. Experienced in resolving escalated customer issues and achieving team objectives. Strong rapport-building skills contribute to high levels of customer satisfaction and business growth. Results-oriented professional dedicated to fostering partnerships and enhancing client relationships.
Overview
1
1
Language
10
10
years of professional experience
Work History
Lead Teacher
The Nest School
Winter Garden, Florida
03.2026 - Current
- Facilitated milestone development for young children in a nurturing environment.
- Collaborated with colleagues to manage 16-student roster among three teachers in an 18- to 24-month classroom.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Implemented behavioral plans and solutions by partnering with parents and administrators.
Assistant Pre-Kindergarten Teacher
Young Innovators
Winter Garden, Florida
08.2025 - 03.2026
- Strengthened VPK grading by providing targeted support to close learning gaps.
- Collaborated with colleagues and community members to enhance cross-cultural communication skills.
- Facilitated student engagement in learning processes, resulting in improved educational outcomes.
Lead Teacher
Kids Grow Preschool
Orlando, Florida
05.2024 - 08.2025
- Mentored other educators by delivering insight, positive feedback and constructive criticism.
- Developed and implemented bilingual curriculum utilizing Frogstreet portal software.
- Maintained accurate, confidential student records using Procare software.
Lead Teacher
My First Academy
Lake Nona, FL
02.2024 - 05.2024
- Adapted and constructed curriculum to address needs of children with behavioral challenges.
- Cultivated relationships within multicultural community, enhancing trust among families and staff.
- Resolved disciplinary issues in accordance with district protocols.
Restaurant Host, Runner, Server
Many states Nevada, Pennsylvania, Florida
Las Vegas, Nevada
07.2016 - 09.2023
- Responded effectively to customer complaints, escalating major issues to management as needed.
- Utilized POS system for accurate meal cost calculations and tax additions on final bills.
- Answered phone inquiries, delivering dining information and efficiently managing reservations.
- Tracked guest seating and availability using computer-based and mobile reservation software.
- Cultivated long-term customer relationships to enhance opportunities for repeat business.
Education
High School Diploma -
Jac-Cen-Del Jr. Sr. Highschool
Osgood, IN01-2013
Some College (No Degree) - Communications
Western Governors University
Salt Lake City, UTSkills
- Team building and collaboration
- Data entry and recordkeeping
- Creative problem solving
- Empathy and patience
- Call center operations
- Conflict resolution strategies
- Effective communication skills
- Task prioritization techniques
- Microsoft Office proficiency
- Relationship management
Languages
Spanish
Elementary
Timeline
Lead Teacher
The Nest School
03.2026 - Current
Assistant Pre-Kindergarten Teacher
Young Innovators
08.2025 - 03.2026
Lead Teacher
Kids Grow Preschool
05.2024 - 08.2025
Lead Teacher
My First Academy
02.2024 - 05.2024
Restaurant Host, Runner, Server
Many states Nevada, Pennsylvania, Florida
07.2016 - 09.2023
High School Diploma -
Jac-Cen-Del Jr. Sr. Highschool
Some College (No Degree) - Communications
Western Governors University