Office 365
ANTHONY ADDISON
Cape Coral,FL
Summary
Experienced Technology Professional with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in IT support and network security planning and deployment.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
Work History
Customer Experience and logistics Manager
Tint World
Fort Myers, FL
05.2019 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Classroom Technology Manager
Brenau University
03.2018 - 05.2019
- Ensured the stable operation of computer hardware, software systems and network infrastructure, including routers, switches, servers, and VOIP telephony
- Created and execute technology security training for all faculty and staff
- Created and maintain technology security policies to ensure that NIST, and FERPA regulations are followed
- Managed projects with both internal and external resources including VOIP Migration
- Acted as a point of escalation for other technicians.
- Developed suggestions for technical process improvements to optimize resources.
Product and Marketing Manager
Old Navy
03.2017 - 03.2018
- Developed and executed processes to ensure that Old Navy standards were effectively achieved
- Managed projects including opening a new store
- Supervised 35 brand associates to ensure that productivity standards are met, and procedures effectively executed
- Led direct and indirect reports through coaching and support.
Owner and Manager
Cartisan Studios
03.2013 - 03.2017
- Effectively managed operations including organization, accounting, and purchasing
- Handled personnel management and created partnerships both in and outside of the community
- Lead all community outreach and brand marketing initiatives
- Developed products, installed, and fabricated products related to the car audio industry
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Technical Support
Xcentric
12.2010 - 02.2013
- Functioned as primary support engineer for 300+ user accounts in a Citrix-based cloud environment
- Provided advanced technical support to Xcentric's cloud servers, applications, and managed workstations
- Effectively managed multiple tickets at one time for optimal customer service and customer productivity
- Assisted in developing documentation, knowledge base, and best practice guides
- Communicated highly technical information to both technical and non-technical users
- Provided on-call after hours support
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Cybersecurity and information assurance in Information Technology
Western Governors University
01.2018 - 06.2020
Associate of Science - Computer Networking in Information Technology
Lanier Technical College
01.2011 - 12.2012
Skills
TCP/IP
undefinedSoftware
G-Suite
Team viewer
Quickbooks
Connectwise
Wire shark
Certification
Comptia A+
Timeline
Customer Experience and logistics Manager
Tint World
05.2019 - Current
Classroom Technology Manager
Brenau University
03.2018 - 05.2019
Bachelor of Science - Cybersecurity and information assurance in Information Technology
Western Governors University
01.2018 - 06.2020
Product and Marketing Manager
Old Navy
03.2017 - 03.2018
Owner and Manager
Cartisan Studios
03.2013 - 03.2017
Associate of Science - Computer Networking in Information Technology
Lanier Technical College
01.2011 - 12.2012
Technical Support
Xcentric
12.2010 - 02.2013
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