Monique Wright
Stafford,VA
Summary
Motivated candidate seeking entry level/Tier 1 Help Desk role, offering strong customer service skills with the ability to troubleshoot and resolve problems effectively. Consistently recognized for technical and interpersonal skills in workplace environment. Equally successful in both team oriented and leadership roles.
Overview
3
3
Certifications
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Experience, Quality Control Manager
Professional Contract Services Inc
, VA
09.2018 - 01.2021
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Administered ticketing systems by ensuring all tickets were created and resolved efficiently.
- Collaborated with Project Management to oversee contractual Safety & Quality obligations.
- Presented data findings within ticketing system to management and staff.
- Conducted meetings, supervisor training, and presentations.
Quality Control Inspector
Professional Contract Services Inc
, VA
08.2017 - 08.2018
- Created and deployed best practices to improve efficiency and reduce deficiencies.
- Monitored performance and generated reports detailing overall quality and reoccurring deficiencies.
- Performed daily inspection rounds throughout medical facilities to check on all cleaning equipment and critical care areas.
- Evaluated areas to assign grades and marked quality level, rejection status or acceptance.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Housekeeping Team Lead
Professional Contract Services Inc
, VA
08.2016 - 07.2017
- Trained and mentored all new personnel to maximize quality of service and performance.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Provided sanitation and disinfection to meet Joint Commission and customer standards.
Housekeeper (I/II)
Professional Contract Services Inc.
, VA
07.2014 - 07.2016
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
- Adhered to optimal standards for cleanliness, appearance and service.
Education
High School Diploma -
North Stafford High School
Stafford, VAInformation Technology
MD Technical Solutions
09.2020 - Current
Skills
Customer Service
Certification
Help Desk Support Specialist
Timeline
Jr. Networking Engineer
08-2021
CompTIA Security+ CE
10-2020
Information Technology
MD Technical Solutions
09.2020 - Current
Help Desk Support Specialist
09-2020
Experience, Quality Control Manager
Professional Contract Services Inc
09.2018 - 01.2021
Quality Control Inspector
Professional Contract Services Inc
08.2017 - 08.2018
Housekeeping Team Lead
Professional Contract Services Inc
08.2016 - 07.2017
Housekeeper (I/II)
Professional Contract Services Inc.
07.2014 - 07.2016
High School Diploma -
North Stafford High School
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