Nikita Clawson
Banner Elk,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier Supervisor
Genuine Foods
11.2015 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Telecommunicator
Town Of Beech Mountain
06.2022 - 11.2022
- Installed, maintained and supported voice/data applications.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Coordinated installation of new users and relocations of existing users.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
- Adapted and modified standard techniques, procedures and criteria to solve complex problems.
Psychiatric Technician
Appalachian Regional Healthcare
06.2021 - 10.2022
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Managed 14 patients at a time.
Medical Receptionist
High Country Community Health
01.2021 - 06.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Lab Technician
Water Quality Lab And Operations
09.2018 - 01.2021
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Monitored testing procedures to meet criteria and maintain quality control.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of fluids in proper containers.
- Recorded and analyzed data to produce reports of results.
Education
Associate's in Progress - Human Services
Mayland Community College
Spruce Pine, NCHigh School Diploma -
Avery County High School
Newland, NC06.2017
Skills
- Patient Data Processing
- EMR Systems
- Front Desk Operations
- Emergency Medical Dispatching
- Mental Health Support
- Office Administration
- Reception Oversight
- Spreadsheet Development
- Billing and Invoicing
- File Organization
- Leadership and Supervision
- Documentation and Reporting
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- TCC - Telecommunicator Certification
Timeline
Telecommunicator
Town Of Beech Mountain
06.2022 - 11.2022
Psychiatric Technician
Appalachian Regional Healthcare
06.2021 - 10.2022
Medical Receptionist
High Country Community Health
01.2021 - 06.2021
Lab Technician
Water Quality Lab And Operations
09.2018 - 01.2021
Cashier Supervisor
Genuine Foods
11.2015 - Current
Associate's in Progress - Human Services
Mayland Community College
High School Diploma -
Avery County High School
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