Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jonathan Tyler Parker

Virginia Beach,VA

Summary

I am currently a Junior credit-wise at Old Dominion University. I will be graduating next May in 2023 with a bachelor's degree in computer science. I am well versed in C++, HTML, and UNIX coding for multiple different purposes. I have obtained problem-solving skills, communication skills, and customer service experience in my previous and current job. I am looking to gain experience in the computer science field to better my education and better myself.

Work History

Auto Bell Car Wash

VIRGINIA BEACH, United States
01.2022 - Current
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
  • Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
  • Monitored inventory levels for adequate supply of chemicals and materials.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.

Starbucks

VIRGINIA BEACH, United States
08.2019 - 08.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at the front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using a wide variety of training tools.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

Bachelor of Science - Computer Science

Old Dominion University
Norfolk, VA
05.2023

Skills

  • Conscientious and Detail-Oriented
  • Team Cooperation
  • Problem Identification
  • C coding
  • Website design
  • Critical Thinking
  • Positive Team Player
  • Adaptable and Flexible
  • Complex Problem-Solving
  • Customer Needs Assessments
  • Database and Query Software
  • Logical Thinking
  • HTML coding for websites

Timeline

Auto Bell Car Wash

01.2022 - Current

Starbucks

08.2019 - 08.2021

Bachelor of Science - Computer Science

Old Dominion University

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