Danielle Slaughter
Reynoldsburg,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Tax Preparer versed in statement review, return preparation and filing procedures. With experience helping clients maximize return values while minimizing liabilities.
Overview
5
5
years of professional experience
Work History
Tax Preparer
Stone Tax Service
Columbus, Ohio
10.2021 - Current
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Purchasing Agent
PAI
Columbus, Ohio
09.2021 - 01.2022
- Evaluating suppliers by considering price, quality, availability and other criteria
- Interviewing vendors and visiting suppliers’ facilities to learn about products, services and pricing
- Negotiating contracts with vendors and suppliers to obtain the best deals on behalf of the company
- Verifying purchases by comparing them to a master list and recommending alternatives for expensive or irrelevant products
- Interacting with suppliers to schedule delivery times and resolve shipping errors
- Authorizing payments and maintain receipts, records and inventories
- Attend industry trade shows to learn about and stay current on trends and to meet suppliers
Customer Travel Specialist
Chase
Columbus, Ohio
05.2021 - 08.2021
- Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experience and loyalty.
- Understand individual redemption travel loyalty program requirements and use your in-depth knowledge and training to delight customers with customized travel experiences and help them make the most of their rewards
- Maintain comprehensive working knowledge of all programs, tools and systems
- Engage in cross-training that equips you to deliver personalized travel arrangements and support for customers with multiple types of reward accounts
- Meet and maintain individual monthly metrics
- Participate fully as a team to assist as needed in completing all functions related to servicing the client, including offering additional products that meet their needs
- Work a flexible schedule, when needed, to attend staff meetings and ongoing provided training designed to help you stay informed of all airline rules and regulations, other travel industry requirements, program guidelines, as well as any office procedures that will set you up for success assisting our customers
- Resolve product or service issues by clarifying the customer’s concern: determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment
- Keep your manager fully informed of any issues or unusual matters that may arise as it relates to or impacts delivering exceptional service to our customers
Customer Service Representative
HKT Teleservices
Grove City, Ohio
09.2020 - 01.2021
- Give excellent customer service to each person along with patience and great empathy
- Able to respond to consumers via email or chat
- Answering billing and payment calls from consumers
- Answer and provide technical support to consumers for products
- Communicates and works directly in a professional manner to answer all questions and resolve all issues
- Anticipates the next steps. Ensures an excellent experience after the call by setting expectations the customer may not have thought about
Team Lead
Arby's
Reynoldsburg, OH
02.2018 - 10.2018
- Guide and inform clients on space, services and products
- Accurate record keeping and filing
- Represented and trained procedural guidelines with management
- Replenished all need in a timely presentation
- Understands POS terminal and money management
Student Intern
Ohio House Of State Representatives
Columbus, OH
03.2016 - 02.2018
- Filed and organized paperwork
- Connected community members with resources via phone and in-person direct contact
- Nate taking and recorded minutes of public meetings
- Published business advertisement to public
Student Volunteer
Bernadine Kennedy Kent House Of Representatives
Columbus, OH
03.2015 - 10.2015
- Distribute and articulate literature
- Activity organizer
- Documented sample ballots and polls
- Initiated community connection and engagement
Education
High School Diploma -
The Graham School
Columbus, OHNo Degree - Associate of Arts
Columbus State Community College
Columbus, OHSkills
- Report preparation
- Sales expertise
- Complaint resolution
- International sales support
- Detail oriented
- Strong organization and analytical skills
- Ability to multitask
- Strong oral and written communication skills
- Ability to work independently with minimal supervision
- Exceptional customer service skills
Accomplishments
- Diploma of Distinction with Ohio Means Job Readiness seal
- 3.5 GPA
Timeline
Tax Preparer
Stone Tax Service
10.2021 - Current
Purchasing Agent
PAI
09.2021 - 01.2022
Customer Travel Specialist
Chase
05.2021 - 08.2021
Customer Service Representative
HKT Teleservices
09.2020 - 01.2021
Team Lead
Arby's
02.2018 - 10.2018
Student Intern
Ohio House Of State Representatives
03.2016 - 02.2018
Student Volunteer
Bernadine Kennedy Kent House Of Representatives
03.2015 - 10.2015
High School Diploma -
The Graham School
No Degree - Associate of Arts
Columbus State Community College