Shelita Garrett
Baton Rouge,LA
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and strives to provide customized solutions that foster loyalty.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Wayfair
03.2022 - Current
- Driver help desk associate
- Answer calls for the drivers
- Route monitoring
- End of the day emails
- Some customer contact
Customer Service Representative
Advantmed
01.2022 - 03.2022
- Call Providers to get basic information for a medical records request
Customer Service Representative
Plexos Group
10.2020 - 09.2021
- Answered calls from callers to file claims
- Sent out emails to employers regarding their filing status
- Made the decision if claimant was getting paid or not
Retail Manager
Dominant Creations
10.2019 - 01.2020
- Key holder, assist the customers with merchandise
- Manage a team of 2 or more people
- Cleaned stocked merchandise
- Answer phone calls
Customer Service
Subway
01.2019 - 08.2019
- Cash handling
- Stocking
- Customer Service
- CloserCustomer Service
Customer Service
Sonic Drive Inn
01.2014 - 01.2017
- Order taking cash handling, stocking, standing for numerous hours
Customer Service Cash
Cindy's Beauty Supply
04.2013 - 04.2015
- Cash Handling
- Stocking
- Truck orders
- Ordering of merchandise
- Key holder
Shift Lead
Quiznos Subs
01.2011 - 01.2013
- Providing excellent customer service
- Able to receive and complete orders in a timely matter
- Proficient at opening and closing of the store
- Managing a cash drawer and daily deposits of funds, key holder
- Maintaining store appearance
Customer Service
Hearts
01.2009 - 01.2011
- Assisting and helping customers with the merchandise
- Stocking
- Cash Handling
- Customer Service
- Key holder
Customer Service
CVS Pharmacy
10.2005 - 07.2006
- Assist customers with purchases
- Cash Handling
- Closer and Key Holder
Customer Service
Family Dollar
01.2004 - 01.2005
- Key holder
- Cash handling skills
- Training new employees
- Management in Training
Education
High school or equivalent - in all general studies
Morgan City High School Diploma
Morgan City, LA05.2001
No Degree - Medical Office Assistant
Penn Foster College
Scottsdale, AZ 07.2024 - Current
Skills
- 80 wpm
- Detail-oriented
- Excel
- Microsoft office
- Ms office
- Outlook
- Typing
- Customer Service
- Call Center
- Cash Handling
- Sales
- Shift Management
- Computer Skills
- Microsoft Word
- Phone Etiquette
- Front Desk
- Retail Sales
- Computer literacy
- Windows
- Customer support
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Data Entry
Call center experience
Computer Proficiency
Professional telephone demeanor
Call Center Operations
Microsoft Outlook
Follow-up skills
Call Management
Product Knowledge
Assessments
- Call center customer service, Completed, 09/01/21, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Completed, 09/01/21, Responding to customer situations with sensitivity
- Customer service, Completed, 08/01/20, Identifying and resolving common customer issues
- Sales skills, Proficient, 08/01/20, Influencing and negotiating with customers
Timeline
No Degree - Medical Office Assistant
Penn Foster College
07.2024 - Current
Customer Service Representative
Wayfair
03.2022 - Current
Customer Service Representative
Advantmed
01.2022 - 03.2022
Customer Service Representative
Plexos Group
10.2020 - 09.2021
Retail Manager
Dominant Creations
10.2019 - 01.2020
Customer Service
Subway
01.2019 - 08.2019
Customer Service
Sonic Drive Inn
01.2014 - 01.2017
Customer Service Cash
Cindy's Beauty Supply
04.2013 - 04.2015
Shift Lead
Quiznos Subs
01.2011 - 01.2013
Customer Service
Hearts
01.2009 - 01.2011
Customer Service
CVS Pharmacy
10.2005 - 07.2006
Customer Service
Family Dollar
01.2004 - 01.2005
High school or equivalent - in all general studies
Morgan City High School Diploma
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