Falicia Valadez
Yucaipa,CA
Summary
Customer service professional with 10 years of experience as both an agent and manager. Fast learner and team player, skilled in enhancing customer satisfaction and streamlining operations. Proven ability to lead teams and train staff to exceed performance goals. Dedicated to driving customer success and contributing to organizational growth.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Niche Webstores Inc.
01.2018 - Current
- Answered over 50 customer calls daily, providing service and support
- Managed and responded to customer emails, ensuring timely and accurate communication
- Effectively handled disputes, resolving issues to maintain customer satisfaction and loyalty
- Served as Amazon/eBay Manager, overseeing product listings, customer interactions, and sales strategies
- Performed accurate data entry, maintaining up-to-date records and ensuring data integrity
- Held weekly meetings to align team objectives, share updates, and enhance collaboration
Customer Service Agent
Cuevas Printing
01.2014 - 01.2018
- Provided customer service by assisting customers with their orders on a daily basis
- Managed phone and email inquiries, ensuring prompt and effective communication with clients
- Conducted data entry tasks for company records and inventory management, ensuring accuracy and organization
Education
Computer Graphics -
Mt. San Antonio College
01.2014
General Education -
Mt. San Antonio College
01.2014
Skills
- 80 WPM
- 50 KPM
- MICROSOFT OFFICE
- SHOPIFY
- Customer service
- Problem-solving
- Customer relations
- Time management
- Training and mentoring
- Adherence to high customer service standards
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Exceptional telephone etiquette
- Conflict resolution techniques
- Relationship building
- Handling escalations
- Call center management
- Account management
Timeline
Customer Service Manager
Niche Webstores Inc.
01.2018 - Current
Customer Service Agent
Cuevas Printing
01.2014 - 01.2018
Computer Graphics -
Mt. San Antonio College
General Education -
Mt. San Antonio College
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