Mikoya Betka
Grand Rapids,MI
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing efficiency at PackageJet, LLC. Excelled in customer service and time management, demonstrating exceptional attention to detail and computer skills. Successfully managed teams and operations, significantly improving productivity and maintaining high-quality standards.
Overview
9
9
years of professional experience
Work History
DSP Associate
PackageJet, LLC.
12.2021 - Current
- Deliver products to customers in a timely and efficient manner.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Regularly deliver 180 - 275 packages per day to customers
Assembler
GHSP
08.2019 - 08.2021
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Store Manager
Leppinks
10.2015 - 08.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Shelby High School
Shelby05.2015
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Cash Handling
- Relationship Building
- Courteous and Professional
- MS Office
- Customer interaction
Languages
Spanish
Elementary
Timeline
DSP Associate
PackageJet, LLC.
12.2021 - Current
Assembler
GHSP
08.2019 - 08.2021
Store Manager
Leppinks
10.2015 - 08.2019
High School Diploma -
Shelby High School