Derek Roberts

Expert Network T1, Intuit Mid-October 2024 – Current

• Achieved an overall TNPS score of 82.30 and an IR score of 96, demonstrating strong customer connection and issue resolution.
• Maintained productivity with a 79 DCT score and successfully handled the demands of the role during the busy Peak Season.
• Trended towards moving to the Premium Q within four months of starting, showcasing a capability to quickly adapt to feedback.
• Received very positive customer feedback, consistently described as knowledgeable, friendly, and a pleasure to work with.
• Successfully graduated from a comprehensive 7-week training program on five key products: QBO, QBDT, Payments, Time, and QBOA.

• Produced and mailed invoices, payment reminders and financial notices
• Generated and submitted invoices based upon established accounts receivable schedules and terms
• Completed routine reconciliation
• Collaborated closely with the bookkeeper to complete month-end closing procedures in timely manner.
• Assisted in streamlining processes for increased efficiency with data entry tasks.
• Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
• Matched purchase orders with invoices and recorded necessary information.

• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
• Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
• Mitigated risks and emergency response delays by monitoring weapon inventory controls.
• Automated document flow by ensuring log books and medical files were maintained with 100% accuracy.