Amber Hamilton
Corbin,KY
Summary
Versatile human resources specialist offering recruitment and policy development paired with outstanding multitasking and communication abilities. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
5
5
years of professional experience
Work History
HR Generalist
The Job Shop
London, KY
09.2023 - Current
- Manage recruitment processes, including job postings and interviews.
- Conduct employee onboarding process, orientations, and exit interviews.
- Analyze job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Assist candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Assist with recruitment initiatives by interviewing and talent sourcing.
Customer Service Manager
Troll and Toad
Corbin, KY
10.2019 - 07.2023
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Education
High School Diploma -
Lynn Camp High School
Corbin, KY06-2015
Skills
- Diversity and Inclusion
- Employee Retention
- Job Analysis
- Workforce Planning
- Background Checks
- Succession Planning
- Handling Escalations
- Project Management
Timeline
HR Generalist
The Job Shop
09.2023 - Current
Customer Service Manager
Troll and Toad
10.2019 - 07.2023
High School Diploma -
Lynn Camp High School
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