Matthew Sawaya
Ogden,Utah
Summary
Intelligent Employee with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands, and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (CHAT)
The Home Depot
Atlanta, Georgia
02.2020 - Current
- Took on specialty roles such as: Running occasional team meetings, Graduated the Work Force Management Apprenticeship, and Person of choice while my supervisor was out of the office.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided excellent customer support to customer interactions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated with outside parties to resolve discrepancies and create expert solutions.
- Worked with team members to help find solutions to best increase numbers.
Door to Door Sales Supervisor
DIRECTV
Ogden , Utah
01.2015 - 12.2018
- Managed a team of 6 door to door reps
- In charge of ensuring my team was knowledgeable about products and ensured they maintained their enjoyment throughout the day
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance employees, assessing needs and maintaining current knowledge of consumer products and preferences.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Education
High School Diploma -
Bonneville High School
Ogden, UT05.2009
Skills
- Upbeat and Positive Personality
- Excellent problem solver
- Proficient Verbal and Written Communication
- Outstanding at Responding to Difficult Customers
- Love learning and passing information to my team
- Creative Problem Solving
Timeline
Customer Service Representative (CHAT)
The Home Depot
02.2020 - Current
Door to Door Sales Supervisor
DIRECTV
01.2015 - 12.2018
High School Diploma -
Bonneville High School