Julia Lago
Coral Springs,FL
Summary
Motivated Crew Team Member committed to contributing to business
success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ice Cream Scooper
Cherry Smash
Coral Springs, FL
08.2024 - Current
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Carried out cash and card transactions quickly and thoughtfully.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Flight Attendant
FLY BSB
Brasilia, Brazil
04.2024 - 06.2024
- Studied for three months in Brazil in an Aviation school
- Graduated from course and became a licensed flight attendant
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Team Member
Acai Concept
Boca Raton, FL
12.2022 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Restaurant Team Member
Blaze Pizza
Boca Raton, FL
08.2022 - 12.2022
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Used proper techniques to prepare food and ingredients.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Demonstrated knowledge of menu items and corresponding ingredients.
Store Team Member
Chick-fil-A
Boca Raton, FL
04.2022 - 08.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Observed diners to respond to additional requests and determine when meal completed.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Flight Attendant - Aviation Studies
FLYBSB
Brasilia, Brazil06-2024
High School Diploma -
Olympic Heights Community High School
Boca Raton05-2023
Skills
Following Instructions Cash Register Systems
Customer Service
- Quick learner
- Energy and enthusiasm
- Customer engagement
- Cash handling proficiency
- Cleaning and organization
- Patience and empathy
- Order accuracy
- Relationship building
Certification
- Certified Flight Attendant, FLY BSB Course in Brasilia, Brazil - 04/24-06/24
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Ice Cream Scooper
Cherry Smash
08.2024 - Current
Flight Attendant
FLY BSB
04.2024 - 06.2024
Team Member
Acai Concept
12.2022 - 01.2024
Restaurant Team Member
Blaze Pizza
08.2022 - 12.2022
Store Team Member
Chick-fil-A
04.2022 - 08.2022
Flight Attendant - Aviation Studies
FLYBSB
High School Diploma -
Olympic Heights Community High School
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