Summary
Overview
Work History
Education
Skills
Badges Earned
Timeline
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Justin Simmer

Grand Haven,United States

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

8
8
years of professional experience

Work History

Bartender

Noto's At The Bilmar
06.2020 - Current
  • Providing excellent service, and memorable experiences for a high-volume restaurant.
  • Bar Inventory.
  • Catalog knowledge of drink recipes.
  • Crafting Drink Menus.
  • A leader, and reference point for new staff.

Junior Help Desk Technician

Macatawa Technologies
04.2023 - 05.2023
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Provided support and remediation to non-technical serviced users over the phone and connected remotely.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
  • Documented appropriate changes and updates concerning clients tool sets, employee information, ect
  • Supported end-users in various applications to optimize their productivity and performance.
  • Explained and implemented technical information in clear terms to non-technical individuals to
  • Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
  • Monitored systems in operation, or confirmation of updates.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Configured hardware and granted system permissions to new employees.
  • Configured hardware, devices, and software to set up work stations for employees.

Help Desk Intern

Macatawa Technologies
02.2023 - 04.2023
  • Education on company specific Tool Sets
  • Shadowing Techs on application of learned tools, then applying them with low level tickets
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.

Stage Manager

GLC Live @ 20 Monroe
02.2017 - 05.2020
  • Tasked with the smooth execution of a live production. Every show is diverse, a Stage Manager must adapt to the changing requirements effectively
  • Labor Deployment of venue staff.
  • Time Management - keep the production on schedule.
  • The communication bridge between the tour, client, and house staff.
  • Problem Solving - find common ground with the client or tour and accomplish the set objectives for all parties
  • . Required knowledge in: Communication, Leadership, Labor Laws, Video, Lighting, Power Distribution, Venue Specs, Security, Backline, Rigging, and Stage Measurements.

Education

Certificate - Cyber Security

Nexus Cyber Security Bootcamp/ Michigan Univercity
01.2022

Bachelor of Science - Music Industry Managment

Ferris State University
Big Rapids, MI
12.2016

Skills

  • Remote System support
  • Microsoft Environments - Group Policy, Active Directory ect
  • Connectwise Platform
  • Watchguard Fire wall
  • Highly reliable
  • Threatlocker - AV
  • Customer service
  • Huntress - Threat Detection
  • Strong multitasking
  • Documentation with IT Glue
  • Auvic - Network Management
  • Connectwise Automate, Control, Triage
  • VM - Oracle
  • Wireshark
  • Cisco Switch Fundamentals
  • VLAN
  • Basic Python
  • Basic Linux Mitigation and Attacks
  • SEIM: Snort, Splunk, SOAR
  • Sift Workstation
  • Any Desk
  • Autoruns
  • Network Scanning: Zenmap, Massca
  • Basic Brute Force Attacks: Hydra, Cupp, John the Ripper, Rar2Joh
  • Flare VM
  • Log Analysis/Parsing

Badges Earned

Computer Networking Course (05/2021) 

Cloud Security Course (05/2021) 

Linux Security Course (06/2021) Network Security Course (07/2021) 

Python For Security Course (08/2021) Cyber Infrastructure and Technology Course (09/2021)

 Ethical Hacking Course (09/2021) 

Digital Forensics and Incident Response Course (10/2021) 

Internet of Things Course (12/2021) 

Timeline

Junior Help Desk Technician

Macatawa Technologies
04.2023 - 05.2023

Help Desk Intern

Macatawa Technologies
02.2023 - 04.2023

Bartender

Noto's At The Bilmar
06.2020 - Current

Stage Manager

GLC Live @ 20 Monroe
02.2017 - 05.2020

Certificate - Cyber Security

Nexus Cyber Security Bootcamp/ Michigan Univercity

Bachelor of Science - Music Industry Managment

Ferris State University

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Justin Simmer