BRITTNEY SMITH
Midway City,CA
Summary
Dedicated and versatile professional with a strong background in customer service and administrative support. Thrives in fast-paced environments, consistently ensuring optimal client satisfaction. Seeks a challenging position to leverage skills and experience, contributing effectively to organizational success. Professional liaison with proven track record in bridging communication gaps and enhancing collaborative efforts. Adept at managing relationships and ensuring smooth project execution through strong organizational skills and strategic planning. Recognized for commitment to team success and adaptability in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Engagement Liaison
Riverside Medical Clinic
10.2022 - 10.2023
- Verifies established patient information to ensure accuracy and insurance information is correct
- Registers new patients and schedules appointments
- Cooperates in cross-training others to ensure coverage at all times
Support Specialist
The People Concern
03.2022 - 07.2023
- Liaison between clients and resources, administrative support, reports daily activity, receives and sorts mail, uses multi phone line system, participates in client groups, monitors front desk
Operations Support Specialist
McGee Air Services
03.2021 - 01.2022
- Summarizes daily activity/duties, monitors dispatch phone line, assists airlines with baggage issues, schedules lunches and breaks, manages drivers based on operational needs, completes nightly equipment audits, manages baggage carousel
Hospitality Guest Service
Extended Stay America
05.2019 - 04.2020
- Assists with daily office operations, manages multi phone line, processes payments, billing, reservations, completes daily MOP reports, sales, office inventory, and hospitality
Lead Cabin Agent
Eulen America
01.2018 - 04.2019
- Leads and assists cabin crew, holds briefings, keeps inventory of supplies, assists with ramp duties, prepares all cabin supplies for use, completes shift reports
Customer Service Agent
ABM Aviation
11.2016 - 01.2018
- Assists departing passengers through TSA, provides customer service, assists with luggage, assists arriving passengers with deplaning and luggage claim, reports to dispatch
Call Center Agent
Global Cash Card
05.2015 - 01.2016
- Account verification, data entry, inbound call center, assists with account issues, provides overview of terms and conditions, assists with card activation, escalates fraud issues, troubleshoots any other escalated issues
Retail Associate
Bubba Gump Shrimp Co.
03.2014 - 02.2015
- Provides customer service, handles inventory, sales, restocking, merchandising, cash handling/transactions, meets sales goals, receives shipments, balances cash drawer, light cleaning
Recreational Staff
City of Long Beach
09.2011 - 02.2014
- Coordinates activities for after school program, provides homework assistance, manages and organizes nutritional breaks, does lesson planning, files emergency contacts and billing information
Education
No Degree - Dental Assistant
OC Dental Academy
Rancho Santa Margarita, CA12-2024
Associates - Interior Design
Art Institute
01.2019
High School Diploma -
Opportunities for Learning
01.2011
Skills
- Patient Care Coordination
- Medical Terminologies
- Electronic Health Records
- Conflict Resolution skill
- Customer Service skills
- Microsoft Office
- Inventory Management
- Data Entry/Administrative
Certification
- CPR/AED Certification
- 8-Hour Infection Control Certification
- California Dental Practice Act Certification
- Dental Assistant Certification
- X-ray Certification
Timeline
Patient Engagement Liaison
Riverside Medical Clinic
10.2022 - 10.2023
Support Specialist
The People Concern
03.2022 - 07.2023
Operations Support Specialist
McGee Air Services
03.2021 - 01.2022
Hospitality Guest Service
Extended Stay America
05.2019 - 04.2020
Lead Cabin Agent
Eulen America
01.2018 - 04.2019
Customer Service Agent
ABM Aviation
11.2016 - 01.2018
Call Center Agent
Global Cash Card
05.2015 - 01.2016
Retail Associate
Bubba Gump Shrimp Co.
03.2014 - 02.2015
Recreational Staff
City of Long Beach
09.2011 - 02.2014
Associates - Interior Design
Art Institute
High School Diploma -
Opportunities for Learning
- CPR/AED Certification
- 8-Hour Infection Control Certification
- California Dental Practice Act Certification
- Dental Assistant Certification
- X-ray Certification
No Degree - Dental Assistant
OC Dental Academy
Similar Profiles
Marissa SierraMarissa Sierra
Medical Assistant at Riverside Medical ClinicMedical Assistant at Riverside Medical Clinic
Destiny JohnsonDestiny Johnson
LVN at Riverside Medical ClinicLVN at Riverside Medical Clinic
LIZETTE BENAVIDESLIZETTE BENAVIDES
Recruiter at Riverside Medical ClinicRecruiter at Riverside Medical Clinic