Tynaeseyana Jordan
Norwalk,CT
Summary
Recent graduate with foundational knowledge in Patient Care Technician and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Demonstrated ability to enhance patient flow by 20%, ensuring high satisfaction rates. Skilled in data entry and employing effective time management, excel in fast-paced environments, showcasing a strong capacity for multitasking and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/ Customer
Popeyes
04.2024 - Current
- Efficiently processed customer transactions using POS system, maintaining accuracy and timeliness
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring satisfaction
- Handled cash, credit, and mobile payments accurately, balancing cash drawers at the end of each shift
- Assisted with inventory management, restocking shelves, and maintaining cleanliness of the store
- Collaborated with team members to achieve sales targets and uphold store policies and procedures
Bank Teller
Stop & Shop
05.2023 - 12.2023
- Processed cash transactions, including deposits, withdrawals, and loan payments with accuracy and efficiency
- Assisted customers with account inquiries, discrepancies, and requests for new account openings or closing accounts
- Balanced cash drawer and maintained proper cash levels according to bank procedures
- Collaborated with team members to ensure smooth operations and deliver excellent customer service
Security
Allied Universal
08.2021 - 10.2023
- Monitor security cameras and alarm systems to ensure the safety and security of the premises
- Conduct regular security patrols to identify and address any potential security threats or breaches
- Proactively monitored security cameras and alarms to identify and address potential security threats
- Conduct root cause analysis for unauthorized access attempts, create security logs, and develop new information security management policies to reduce the risk of intrusion
- Perform analysis on security data and conduct data visualization to create comprehensive technology risk reports for the IT department and senior leadership
- Identify conflict resolutions using de-escalation techniques to prevent violence and ensure the safety of customers
- Conducted patrols to detect security irregularities, breaches, and unusual behaviors to prevent theft and security breaches for retail stores in a mall with over 300+ patrons
Receptionist
HighGrove
09.2022 - 03.2023
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming, and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
- Greeted and directed visitors to appropriate personnel and answered calls and emails daily
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
Concierge
APTA Connecticut
08.2022 - 01.2023
- Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
- Coordinate with physicians, nurses, and office personnel to enhance patient flow, resulting in a 20% reduction in wait-times and a 92% patient satisfaction rating
- Manage patient intake and discharge documentation, oversee billing and insurance verification, communicate with insurance companies, and create payment plans with patients to reduce past due accounts by 20%
- Registered new patients, gathered medical information and records, managed appointment scheduling, and oversaw physician calendars
Front Desk Receptionist
Toyota
04.2022 - 08.2022
- Enter and organize data, and generate reports as instructed
- Greeted and directed visitors
- Answered various phone calls and emails
- Prepared and updated reports and correspondence
- Maintained digital and hard-copy filing system
Education
Certificate - Patient Care Technician Intern
Nuvance University
Norwalk, CT11.2024
High School Diploma - Hospitality Administration/Management
J M Wright Regional Vocational Technical School
Stamford, CT05.2020
Skills
- Bed preparation
- Monitoring patient conditions
- Time management
- Multitasking
- Vitals documentation
- Patient hygiene management
- ADL support
- Vital signs monitoring
- Sterilization techniques
- Restocking supplies
- Documentation accuracy
- Emergency Response Skills
- Basic Medical Terminology
- Electrocardiogram Operation
- Patient Positioning and Mobility
- Patient Communication and Empathy
- Infection Control Procedures
Certification
Security Officer Identification Card, Bridgeport Shooting Range
Timeline
Cashier/ Customer
Popeyes
04.2024 - Current
Bank Teller
Stop & Shop
05.2023 - 12.2023
Receptionist
HighGrove
09.2022 - 03.2023
Concierge
APTA Connecticut
08.2022 - 01.2023
Front Desk Receptionist
Toyota
04.2022 - 08.2022
Security
Allied Universal
08.2021 - 10.2023
Certificate - Patient Care Technician Intern
Nuvance University
High School Diploma - Hospitality Administration/Management
J M Wright Regional Vocational Technical School
Similar Profiles
Shuktiz BhartiShuktiz Bharti
Shift operations manager at PopeyesShift operations manager at Popeyes
Lillybell OntiverosLillybell Ontiveros
Cashier at PopeyesCashier at Popeyes
Louis ColemanLouis Coleman
Shift Manager at PopeyesShift Manager at Popeyes
Jonathan CastilloJonathan Castillo
Team Member at PopeyesTeam Member at Popeyes
Tanya BootheTanya Boothe
Accounts Receivable/ Payable Assistant at Mattera Trucking LLC.Accounts Receivable/ Payable Assistant at Mattera Trucking LLC.