Dairian Hogan
Richardson
Summary
Dynamic and adaptable professional with a proven track record in emergency response and security services at Kings III. Excelled in fast-paced environments, demonstrating exceptional problem-solving and customer service skills. Skilled in technical aptitude and rapid learning, significantly enhancing operational efficiency and client satisfaction.
Knowledgeable Locksmith with solid communication, planning and time management skills. Maintaining inventories, working quickly and adhering to security standards. Offering 7 years of experience cutting keys, replacing worn parts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
Kings III
10.2023 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as security, elevator technicians, police, fire, and EMS.
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Custodian
Salem Keizer School District
07.2022 - 10.2023
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained clean and comfortable environments in elementary, middle, and high schools by vacuuming, cleaning windows, and dusting.
- Moved furniture for cleaning and set up for special events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Locksmith Technician and Dispatcher
C&D Lock and Security
09.2016 - 10.2023
- Installed new door hardware such as locks, plates, and closers
- Repaired panic hardware and alarm detection connections on doors.
- Used key cutting machines to duplicate or cut new keys.
- Gave accurate quotes prior to starting projects, breaking down amounts into detailed line items.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Scheduled appointments for customers in person or over telephone.
- Assessed customer needs and responded to customer emails and calls.
- Called and rescheduled appointments for clients.
Education
High School Diploma -
Springfield High School
Springfield, OR06-2012
Skills
- Customer service
- Information documentation
- Telecommunications
- Technical aptitude
- Problem-solving
- Fast learner
Certification
- Previously certified locksmith in the state of Oregon
Hobbies
- I love working on cars, specifically Honda. I have built my own from junk yard to starting and running/safe to drive. From making and/or fixing engine harnesses and jumping harnesses.
- Building PC's and playing games on them
Timeline
Emergency Dispatcher
Kings III
10.2023 - Current
Custodian
Salem Keizer School District
07.2022 - 10.2023
Locksmith Technician and Dispatcher
C&D Lock and Security
09.2016 - 10.2023
- Previously certified locksmith in the state of Oregon
High School Diploma -
Springfield High School
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