bernisha mompoint
Pompano Beach,FL
Summary
Eager student always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, customer service skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Medical Observations
Universal Medical Clinic
11.2023 - Current
- Improved patient safety by attentively monitoring multiple patients behavior and activities.
- Enhanced communication with nursing staff by providing timely updates on patient status.
- Proficient in obtaining and recording vital signs, including blood pressure, temperature, and heart rate.
- Collaborated and actively listened while cardiologist consulted a minimum of 30 patients.
- Provided translation services for doctors and nurses to facilitate communication with multiple non-English speaking patients, ensuring effective understanding of medical information.
MUSIC & YOUTH MINISTRY ASSISTANT
CHRISTIAN LIFE CENTER
01.2019 - 01.2023
- Independently identified and implemented operational improvements, enhancing the client (youth members) experience
- Acted as a trusted resource, providing top-tier service and support to clients, fostering healthy relationships within the community
- Demonstrated advanced communication skills in delivering social and emotional support to clients
- Utilized leadership abilities to mediate conflicts, encouraging clients to practice faith-based principles
- Planned and executed activities to enhance Gospel teachings, showcasing advanced teaching abilities.
- Enhanced youth engagement by organizing and leading weekly group discussions on faith and spirituality.
- Developed strong relationships with young members through one-on-one mentoring and support sessions.
Warehouse Operations Supervisor
Ingram Micro
05.2021 - 08.2021
- Enhanced warehouse efficiency by streamlining processes and implementing new inventory management systems.
- Reduced order processing time by 60 minutes optimizing workflows and training staff on best practices.
- Managed warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
- Developed strong relationships with suppliers, negotiating favorable contracts for timely deliveries.
- Ensured effectiveness of operating procedures, space utilization, and maintenance and protection of facilities and equipment.
BABYSITTER
TUTOR, VARIOUS FAMILIES
06.2006 - 08.2020
- Provided tutoring and babysitting services, ensuring ongoing feedback on client progress
- Resolved complex customer complaints, driving customer satisfaction through reasonable solutions
- Acquired key data to identify drivers of customer success and translated findings into actionable insights
- Maintained client care, driving satisfaction through compliance with service delivery standards.
STAFF ASSISTANT
POMPANO BEACH PARKS & RECREATION
08.2018 - 01.2019
- Independently provided world-class service and customer education, exceeding service and quality metrics
- Utilized CRM systems to document interactions, showcasing advanced computer skills
- Recommended products, services, and solutions, contributing to overall customer satisfaction
- Acted as the first line of support, managing multiple calls and directing 30 people per day to the directory needed demonstrating independence and accountability.
RECEPTIONIST & STAFF ASSISTANT
ALI CULTURAL ARTS CENTER
06.2018 - 08.2018
- Advocated clients' needs and addressed operational challenges, showcasing advanced interpersonal skills
- Developed an in-depth understanding of programs, policies, and procedures, maintaining compliance with service-level agreements
- Supported event teams in executing and planning events, highlighting leadership and oversight abilities.
Education
AA DEGREE - Psychology
Palm Beach State College
Lake Worth, FL12.2023
DIPLOMA -
Monarch High School
Coconut Creek, FLSkills
- Prioritization & Problem Solving
- Customer Retention Strategies
- 2 years of Excellent Customer Service skills
- Remote Assistance
- Customer Account Management
- Time Management
- CRM Software
- Behavior Monitoring
- Fluent in haitian creole
- Microsoft Office Applications
- Behavior Monitoring
- Routine Management
Languages
Languages
creole
Native or Bilingual
Timeline
Medical Observations
Universal Medical Clinic
11.2023 - Current
Warehouse Operations Supervisor
Ingram Micro
05.2021 - 08.2021
MUSIC & YOUTH MINISTRY ASSISTANT
CHRISTIAN LIFE CENTER
01.2019 - 01.2023
STAFF ASSISTANT
POMPANO BEACH PARKS & RECREATION
08.2018 - 01.2019
RECEPTIONIST & STAFF ASSISTANT
ALI CULTURAL ARTS CENTER
06.2018 - 08.2018
BABYSITTER
TUTOR, VARIOUS FAMILIES
06.2006 - 08.2020
AA DEGREE - Psychology
Palm Beach State College
DIPLOMA -
Monarch High School
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