Jennifer Allen
Canyon Lake,CA
Summary
Behavioral Health Specialist III, Substance Abuse Counselor adept at assessments, intakes, Utilization review, referrals, and case management as well as facilitating both individual and group therapy sessions to help participants overcome addiction. Detail-oriented with superior interpersonal skills. I have worked as a Crisis Counselor, detox counselor, and currently in Intensive Outpatient. I am also certified as a Formal Interventionist. I am interested to work for mental health as a Behavioral Health Specialist III.
Overview
21
21
years of professional experience
Work History
Substance Abuse Counselor
BRISAS Recovery Center
11.2018 - 10.2019
- Facilitated group and individual therapy in outpatient setting.
- Kept accurate and detailed records to track and document client progress.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Utilization Review
- Knowledge of ASAM Criteria
Substance Abuse Counselor
American Addiction Center
08.2011 - 03.2018
- Job duties include: Initial assessment, client evaluation, case management, Utilization review, direct therapeutic services, weekly individual sessions, group therapy, family education, motivational interviewing, crisis counseling, Knowledge of ASAM criteria and treatment planning
- Client case load includes, co-occurring disorders, criminal forensic, and poly substance abusing clients.
Lead Merchandiser/ Shoe Sale Associate
Macy's
04.2003 - 12.2007
- Computed sales prices, total purchases and processed payments
- Described merchandise and explain operation of merchandise to customers
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Operated a cash register to process cash, check and credit card transactions
- Administered all point of sale opening and closing procedures
- Facilitated monthly and quarterly physical inventory counts
- Replenished floor stock and processed shipments to ensure product availability for customers
- Designed displays to make the store experience interactive and engaging
- Arranged items in favorable positions and areas of the store for optimal sales
- Assisted with buying over the counter and communicating with retail merchants
- Established and maintained proper high traffic displays, resulting in increased sales
- Conducted staff meetings with sales personnel to introduce new merchandise
- Built effective relationships with each store to develop superior customer satisfaction.
Sales Representative
Robinsons May
12.1998 - 04.2003
- Started as a sales associate and was promoted to shoe sales
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Shared product knowledge with customers while making personal recommendations
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions.
Education
Alcohol and Drug Studies -
Intercoast College
Riverside, CASkills
- CADC- II
- Case planning
- DSM-IV knowledge
- Group behavior and dynamics
- CPR certification
- Group therapy expert
- Biopsychosocial assessments
- MS Office Suite expert
- Utilization Review
- Crisis Prevention Intervention (CPI) training
- Addictions specialist
- 12 Steps programs
- Compassionate
- Co-Occurring disorder specialist
- Family therapy
- Exceptional problem solver
- Clinical documentation
- Suicide risk assessments
- Community resources specialist
- 12 core functions
- Crisis counseling
- Documentation, ASAM criteria, SOAP, BIRP Format
Timeline
Substance Abuse Counselor
BRISAS Recovery Center
11.2018 - 10.2019
Substance Abuse Counselor
American Addiction Center
08.2011 - 03.2018
Lead Merchandiser/ Shoe Sale Associate
Macy's
04.2003 - 12.2007
Sales Representative
Robinsons May
12.1998 - 04.2003
Alcohol and Drug Studies -
Intercoast College