Jedidiyah K Sintayehu
Aurora,CO
Summary
Passionate Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 2 years in customer service improving service and facilities workflow. Effective communicator skilled at coordinating with team members. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
Work History
Night Shift Manager
Dunkin' Donuts
Denver, CO
06.2020 - 01.2022
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Prepared materials for following shift.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Provided first-rate service to all customers regardless of time or concern.
- Trained back-up associates and led crew members in managing operations of storefront.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
Internship Student
Ethiopian Evangelical Church Denver
Aurora, CO
05.2017 - 08.2019
- Produced high-quality documents, spreadsheets and presentations for internal and community-facing needs.
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Restocked office supplies and retrieved files for staff.
- Achieved management recognition by designing and implementing special project during internship.
Education
Certificate - Theology
BSSM
Redding, CA05.2020
High School Diploma -
Overland High School
Aurora, CO05.2018
Skills
- People management
- Bank deposit preparation
- Reservations management
- Restocking oversight
- Cleaning procedures
- Schedule Management
- Guest assistance
- Strategic planning
- Staff Management
- Negotiation
- Business administration
Timeline
Night Shift Manager
Dunkin' Donuts
06.2020 - 01.2022
Internship Student
Ethiopian Evangelical Church Denver
05.2017 - 08.2019
Certificate - Theology
BSSM
High School Diploma -
Overland High School