Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Rebecca Prevost

Rebecca Prevost

Orem,UT

Summary

Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated entrepreneur of 17 years that thrives in fast-paced environments. Works independently, with minimal supervision, and pitches in to complete tasks. Demonstrates consistently strong work ethic and adherence to company policy and procedures.

Overview

22
22
years of professional experience

Work History

Housekeeper/Owner/Operator

Kleen Slate
Orem, UT
01.2005 - Current
  • Managed day-to-day business operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports and other business documentation.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Server

Village Inn Pancake House
Orem, UT
02.2005 - 08.2006
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Used slow periods to restock supplies, ice, trays and delivery bags

Housekeeper Supervisor

Merry Maids
Orem, UT
01.2002 - 03.2005
  • Coordinated household cleaning service operations and managed client relations.
  • Managed team productivity and workflow to exceed quality standards.
  • Completed schedules, shift reports and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Managed staff of 10 housekeepers

Education

GED -

Provo High School
Provo, UT

Skills

  • Problem Anticipation and Resolution
  • Team Leadership
  • Policy Development and Enforcement
  • Originality and Creativity
  • Focus and Follow-Through
  • Quality Assurance
  • Multitasking and Prioritization
  • Direct Sales
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Excellent Attention to Detail
  • Proactive Self-Starter

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Village Inn Pancake House
02.2005 - 08.2006

Housekeeper/Owner/Operator

Kleen Slate
01.2005 - Current

Housekeeper Supervisor

Merry Maids
01.2002 - 03.2005

GED -

Provo High School

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Rebecca Prevost