Summary
Overview
Work History
Education
Skills
Certification
Timeline

ALEXANDER WALKER

District Heights,MD

Summary

Resourceful Helpdesk Professional known for high productivity and efficient task completion. Specialize in troubleshooting software issues, managing ticketing systems, and providing user support and training. Excel in communication, problem-solving, and adaptability to ensure optimal service delivery and user satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Helpdesk Specialist

NOAA
Suitland, MD
03.2024 - Current
  • Created tickets and provided daily logs for activities processed
  • Multitask with different software platforms in a virtual environment
  • Provide support to end users on a variety of issues
  • Work with network teams and management to provide detailed reporting and updates

IT Operations Analyst

Accenture Federal Services
ARLINGTON, VA
01.2023 - 11.2023
  • Imaged and deployed 5 to 10 laptops weekly for new contractors and new joiners.
  • Assisted users with laptop lockouts, both on MacOS and Windows OS, utilizing Active Directory and BitLocker recovery tools to resolve their lockouts.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds, and in various job positions.
  • Assisted users who had trouble with configuration manager issues, such as repairing and updating the software.
  • Provided technical support to customers for hardware and software-related issues, including installation, configuration, troubleshooting, and maintenance.
  • Confirmed that users were in the OU (Organizational Unit) by remoting into the users laptop

Education

Information Technology -

YearUp, Maryland
06.2023

Year Up is a Non-profit workforce development organizations providing career and higher education opportunities to help young adults to gain the skills, experiences, and support that will empower them to reach their potential.

Some College (No Degree) - Information Technology

Prince George's Community College, Upper Marlboro, MD

Skills

  • Windows 10/11
  • End-User Support
  • Troubleshooting and diagnosis
  • Remote support
  • Microsoft windows and office
  • Hardware configuration
  • Technical support
  • Active Directory
  • Software installation

Certification

  • CompTIA A+

Timeline

Helpdesk Specialist - NOAA
03.2024 - Current
IT Operations Analyst - Accenture Federal Services
01.2023 - 11.2023
YearUp - Information Technology,
Prince George's Community College - Some College (No Degree), Information Technology

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ALEXANDER WALKER