Babatunde Olamide Dasilva

• Engaged with customers to understand and resolve issues and answer product questions
• Professionalism, patience, and a “people-first” attitude
• Helping in booking appointment
• Be transparent and educate customers
• Respond quickly to all customer feedback
• Use creative and unexpected return policies
• Find a workaround when items are out of stock
• Build a connection
• Building Customer Loyalty
• Inbound call to customers, Customer Support
• Time Management
• Interpersonal Skills.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.

• Attention to Detail
• Active Listening Skills
• Improving Customer Experience
• Positive Attitude.

• Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
• Responded to questions and followed up on customer interactions
• Provided customers with product and service information
• Engaged with customers to understand and resolve issues and answer product questions.

• Proofread documents and organized records, reports, and documents
• Delivering office papers from office to classrooms Returned pulled files to proper locations to maintain easy staff access.
• Completed clerical tasks such as filing, copying and distributing mail.
• Delivered clerical support by handling range of routine and special requirements.
• Maintained staff directory and company policy handbook for human resources department.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Increased efficiency and team productivity by promoting operational best practices.

Student Scholar Athlete

• Completed AP courses
• [2.15] GPA
• Extracurricular Activities{track and field, Soccer,} Volunteer, African dance, office aid.