Patti Pfeffer
Narberth,PA
Summary
Positive and personable individual with more than twenty five years' working as a Showroom Manager for a interior design organization. Polished, smart and experienced interior design. Customer-focused, years of experience in cultivating relationships with both customers & vendors. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Overview
24
24
years of professional experience
Work History
Showroom Manager
Walls & Windows
Bala Cynwyd, PA
09.1997 - 10.2021
- Provided prompt, courteous service to every individual entering showroom.
- Supervised inventory and placed orders to replenish low running supplies.
- Generated personal sales to meet or exceed established sales goals.
- Set goals for and provided support and motivation to help each achieve true potential.
- Managed custom projects by completing initial quotes, design and sample requests.
- Liaised with marketing team to identify and develop sales and promotional events.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Researched issues to obtain appropriate answers to customer inquiries.
- Promoted business' development by building and maintaining relationships with new clients.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Successfully drove new product lines to increase annual profits .
- Returned change and currency and processed debit and credit card payments with accuracy rate.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
Education-elementarty/special Ed
West Chester University of Pennsylvania
West Chester, PA05.1979
Skills
- Computer Proficiency
- Team Building and Motivation
- Sales Leadership
- Retail Operations
- Implementing Pricing Strategies
- Merchandise Quality Assurance
- Decision Making
- Merchandise Promotion and Display
- Inventory Management
- Financial Recordkeeping
- Customer Service Management
- Health and Safety Procedures
- Scheduling and Time-Tracking
- Handling Complaints and Inquiries
- Microsoft Office
- Customer Credit Management
- Service-Oriented
- Superior Work Ethic
- Adaptable to Changing Demands
- Records Organization
- Business Acumen
- Retail Industry Experience
- Basic Mathematics
- Relationship Building
- Multitasking and Prioritizing
- Calendar and Scheduling Software
- Creativity and Originality
- Positive and Upbeat
- Willingness to Learn
- Shelving
- Policy Enforcement
- Product Sales
- Social Perceptiveness
- Departmental Procedures
- Problem Anticipation and Resolution
- Product Assessments
- Needs Assessment
- Physical Stamina
- Critical Thinking
- Persuasive Negotiation
- POS Terminal Operation
Timeline
Showroom Manager
Walls & Windows
09.1997 - 10.2021
Education-elementarty/special Ed
West Chester University of Pennsylvania