Heidi Fields
Twinsburg,OH
Summary
Experienced receptionist with strengths in visitor check-in, front desk operations, and customer service. Skilled in multi-line phone systems, Microsoft Office, and confidential records management, with a steady focus on smooth admissions and professional daily support.
Overview
27
27
years of professional experience
Work History
Receptionist
Anna Maria Nursing Home
Aurora, Ohio
07.2023 - Current
- Welcomed residents, families, and visitors at front desk, ensuring a positive first impression.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to incoming phone calls from residents and families. and routed messages to nursing staff.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Supported admissions paperwork and resident check-in procedures.
- Updated resident records and maintained confidential paperwork to support accurate information access.
- Provided administrative support by typing letters, filing documents, and managing scanning and copying tasks to streamline office operations.
Trainer
Marriott International
Solon, Ohio
07.1999 - 12.2025
- Facilitated onboarding training for new associates in guest service teams to ensure familiarity with policies and procedures.
- Conducted orientation sessions on brand standards, policies, and service expectations to align new hires with organizational goals.
- Monitored training completion and attendance in learning management systems to maintain accurate records of associate progress.
- Created training materials aligned with marriott international operational guidelines.
- Monitored, evaluated and recorded training activities or program effectiveness.
Education
High School Diploma -
Lumen Cordium
Bedford, OH06-1977
Skills
- Front desk operations
- Resident check-in
- Admissions processing
- Records management
- Microsoft Office
- Multi-line phone system operation
- Customer service
- Training development
Affiliations
- Cleveland Chapter - Dress For Success
- Cleveland Chapter - The Urban League
Timeline
Receptionist
Anna Maria Nursing Home
07.2023 - Current
Trainer
Marriott International
07.1999 - 12.2025
High School Diploma -
Lumen Cordium