Texas Department of Family and Protective Services
07.2024 - 05.2025
Conducted empathetic, non-judgmental interviews with callers reporting incidents of abuse, neglect, and exploitation, ensuring a supportive environment for sensitive disclosures
Assessed and evaluated information to determine whether it met the legal definitions of abuse or neglect, ensuring adherence to legal and procedural guidelines
Analyzed case details to identify the most appropriate allegations, categorizing them based on severity and urgency for prioritization and response
Maintained confidentiality and adhered to ethical standards while managing complex, emotionally-charged situations
Social Work Intern
Texas Department of Family and Protective Services
01.2024 - 05.2024
Assessed client’s needs, developed a strategized case plan, collaborated with community resources
Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors
Provided support and empathy to clients experiencing high stress situations
Followed up with clients to ensure the outcome of my intervention improved the home environment
Participated in ongoing professional development opportunities to stay current on best practices within the field of social work
Supervisor/Medical Assistant
Foot and Ankle Solutions
11.2018 - 01.2020
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
Performed administrative duties such as answering phones, scheduling appointments, and maintaining medical records
Assist physicians with patient examinations and surgeries
Documented all interactions with patients in their chart
Master Conservatorship Worker at Texas Department Of Family And Protective ServicesMaster Conservatorship Worker at Texas Department Of Family And Protective Services
Conservatorship Specialist at Texas Department of Family and Protective ServiceSConservatorship Specialist at Texas Department of Family and Protective ServiceS