Marlene T. Trahan
308 Miller St # 64, Ludlow,MA
Summary
Adept at maintaining high-quality control and customer satisfaction, I leveraged my expertise in document management and effective communication at the United States Postal Service. Skilled in administrative support and operations, I excel in environments requiring attention to detail and excellent organizational abilities. My proven track record includes training new staff and streamlining mail processing to enhance efficiency.
Overview
39
39
years of professional experience
Work History
Clerk
United States Postal Service, USPS
Springfield , Massachusetts
05.1982 - 01.2021
- Processed letters and parcels using data entry to maintain accuracy.
- Supported office clerical functions using word processing and other software, email and office machines.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Processed and prepared business or government forms and expense reports.
- Assisted customers with inquiries and complaints in a professional manner.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Trained new employees to perform work activities and use computer applications.
Travel Consultant
Springfield Travel Bureau
Springfield, Massachusetts
05.1994 - 12.2002
- Provided customers with detailed information about travel destinations and packages.
- Conversed with customers to determine destination, mode of transportation and accommodations.
Education
Bachelor of Arts - English, Psychology
Westfield State University
Westfield, MA08-1973
College Prep
Classical High School
Springfield, Ma.06-1969
Skills
- Administrative tasks
- Proofreading
- Operations support
- Quality control
- Document management
- Scanning and copying
- Verbal and writing communication
- File maintenance
- Confidentiality
- Mail sorting
- Mail handling
- Administrative support
- Prioritization
- Typing speed
- File and database management
- Mail processing
- Correspondence writing
- Customer satisfaction
- Telephone etiquette
Timeline
Travel Consultant
Springfield Travel Bureau
05.1994 - 12.2002
Clerk
United States Postal Service, USPS
05.1982 - 01.2021
Bachelor of Arts - English, Psychology
Westfield State University
College Prep
Classical High School
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