Summary
Overview
Work History
Education
Skills
Timeline
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Donnelle Brooks

Philadelphia,United States

Summary

Hard-working, relentless drive & motivation. Love giving back to the local community .

Experienced in solving complicated issues and making proactive operational changes as needed. Skilled at training & overseeing large groups of employees and leveraging organized approaches to handle daily issues that may arise. Hopefully my hard work will give me the opportunity to an independent store operator!

Overview

17
17
years of professional experience

Work History

Service Manager

Terminix Commerial
02.2018 - Current
  • Speak with commercial account customers to discuss service needs and solutions.
  • Conduct daily team meetings to ensure productivity and quality of service to our customers.
  • Monitor & evaluate team performance with the goal of helping all techs reach target levels of service.
  • Ensure that each employee has the proper equipment & supplies to service our customers.

Supervisor 204B

United States Post Office
10.2013 - 01.2018
  • Responsibilites included hiring & training new employees.
  • Oversaw a large group of retail clerks through strong leadership talents and problem-solving skills.
  • Strived to resolve customer related issues & meet their specific needs
  • Maintained compliance with retail postal policies & goals.
  • Set up mailing option displays to help customers become familiar with our products

Store Manager

Walmart
06.2010 - 09.2013
  • Managed store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Security Officer

Securitas Security Services
04.2007 - 09.2010
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Education

High School -

Overbrook High School
Philadelphia, PA

Bachelor Of Applied Science -

Temple University
Philadelphia, PA
11.2005

Associate Of Applied Business -

Community College of Philadelphia
Philadelphia, PA
06.2003

Skills

  • Excellent Trainer
  • Attentive to detail
  • Problem solver
  • Quick thinker
  • Lots of retail experience
  • Great with managing large teams

Timeline

Service Manager

Terminix Commerial
02.2018 - Current

Supervisor 204B

United States Post Office
10.2013 - 01.2018

Store Manager

Walmart
06.2010 - 09.2013

Security Officer

Securitas Security Services
04.2007 - 09.2010

High School -

Overbrook High School

Bachelor Of Applied Science -

Temple University

Associate Of Applied Business -

Community College of Philadelphia

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Donnelle Brooks