Da'Bion Hill
Detroit,MI
Summary
Highly motivated individual with a passion for delivering excellent customer service, Skilled in problem-solving, active listening, and communication.
Overview
7
7
years of professional experience
Work History
Caregiver
Quinable, Inc.
Detroit, MI
11.2022 - 12.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver
Midwest private duty inc
Farmington Hills, MI
03.2021 - 08.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Leasing Agent
BG Staffing - BG Multifamily
Troy, MI
03.2022 - 05.2022
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
Manager
Dollar Tree
Pontiac, MI
10.2020 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Caregiver
Park at Franklin Senior Living
Southfield, MI
03.2020 - 05.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Package Handler
Amazon
Romulus, MI
07.2020 - 08.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Chipotle Crew Member
Chipotle Mexican Grill
Southfield, MI
03.2019 - 04.2019
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Cashier/Cook
Buffalo Wild Wings
Novi, MI
11.2019 - 05.2020
- I prepared food and prep food
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Team Leader
ResourceMFG
Plymouth, MI
03.2018 - 05.2018
- Inspected car parts and scanned them after my team members tapped the parts on them
- Once the parts were put on I would do the final inspection.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Customer Service Representative
AT&T
Detroit, MI
10.2018 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Housekeeper
Doubletree By Hilton
Novi, MI
05.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High school or equivalent - Certified nurse assistant, Home Heath Aid , Patient Care Technician
Abcott Institute
Southfield, MI01.2019
Diploma - Basic studies
oak park alternative education
Oak Park, MI06.2018
Skills
- Team Lead (Less than 1 year)
- CPR
- Attended culinary Arts school (1 year)
- Vital Signs (1 year)
- Blood pressure (Less than 1 year)
- Clinicals (Less than 1 year)
- Customer Service
- Server
- Costumer service (3 years)
- Retail Sales (3 years)
- Senior care
- Caregiving
- Food Preparation
- Meal Preparation
- Property Leasing
- Yardi
- LIHTC
- Filing
- Hotel experience
Timeline
Housekeeper
Doubletree By Hilton
05.2024 - Current
Caregiver
Quinable, Inc.
11.2022 - 12.2022
Leasing Agent
BG Staffing - BG Multifamily
03.2022 - 05.2022
Caregiver
Midwest private duty inc
03.2021 - 08.2021
Manager
Dollar Tree
10.2020 - 12.2020
Package Handler
Amazon
07.2020 - 08.2020
Caregiver
Park at Franklin Senior Living
03.2020 - 05.2020
Cashier/Cook
Buffalo Wild Wings
11.2019 - 05.2020
Chipotle Crew Member
Chipotle Mexican Grill
03.2019 - 04.2019
Customer Service Representative
AT&T
10.2018 - 11.2018
Team Leader
ResourceMFG
03.2018 - 05.2018
High school or equivalent - Certified nurse assistant, Home Heath Aid , Patient Care Technician
Abcott Institute
Diploma - Basic studies
oak park alternative education