Daborah WYATT
Prince Georges,MD
Summary
Orderly Office Automation Clerk holding 5 years of experience in providing efficient administrative operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Associate III
Prince Georges Community College
05.2018 - 01.2022
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Performed basic clerical duties, including document filing, and bookkeeping
- Organized, stored and retrieved files over 30 files daily to enhance daily operations and support customer needs.
- Delivered clerical support by efficiently handling wide ranges of routine and special requirements.
- Developed and maintained spreadsheets in Excel to track and chart information such as Student Accounts and Billing.
Temporary Receptionist/Mail Clerk
IST Management Services
09.2015 - 01.2016
- Assisted with processing payments Filed corporate paperwork, based on alphabetical system
- Processed both incoming and Outgoing Packages
- Shadowed employees to determine an accurate description of the duties and skills required for each position.
- Developed company personnel policies, standard operating procedures and employee handbooks
- Answered more than 30 daily incoming calls, and directed clients to proper departments based on individual needs
Workout Support Operations Specialist Intern
Freddie Mac
01.2013 - 01.2014
- Organized over 200 folders using Microsoft Excel, and the company's LAN in order to provide the Liquidation Division with efficiency
- Generated more than six reports in order to assist with the tracking of company errors Planned and attended multiple meetings using Lotus and Microsoft Outlook
- Calculated and tracked the productivity for more than eight employees resulting in an accurate progression list for the team
- Assisted in transmitting more than 75 loans using the company's Blitzdocs and LMWS systems.
Education
Technical Certificate - Computer Science And Business Operations
Year-Up/Northern Virginia Community College
Arlington Va2014
Skills
- Data Entry
- Data Analysis
- Customer Service Support
- Team Building
- Project Management
- Ellucian Colleague Operations
- Human Resource Development
- Microsoft Excel Proficient
- Microsoft Word Proficient
- Filling
- Appointment Setting
- Spreadsheets
Certification
Microsoft Office Specialist
Volunteer and Leadership
City Year AmeriCorps
City Year AmerCorps Member
Joined a national AmeriCorps organization as a volunteer member in order to serve the community by mentoring and tutoring inner city youth through the DC Public School System.
Collected and analyzed student data in order to implement techniques that created a positive learning environment for staff and students
Managed school events by assigning task and using appropriate over-sight Instructed small groups of students in abstract concepts such as balancing chemical equations Supported classroom teachers in implementing a developmentally-appropriate curriculum for a group of about 60 students.
Timeline
Office Associate III
Prince Georges Community College
05.2018 - 01.2022
Temporary Receptionist/Mail Clerk
IST Management Services
09.2015 - 01.2016
Workout Support Operations Specialist Intern
Freddie Mac
01.2013 - 01.2014
Technical Certificate - Computer Science And Business Operations
Year-Up/Northern Virginia Community College
Microsoft Office Specialist
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